Returns Analyst

Responsibilities

Understand key business drivers and use this understanding to create analytics tools that will enhance the monitoring, reporting and analysis of operations - related metrics. Provide commentary and analysis regarding changes in operational KPIs, using relevant data points and standard procedures to assess root cause, and propose solutions and improvements

Using your subject matter expertise:

·         Develop reporting tools to provide NDDC Digital Ops with better insights into performance indicators.

·         Ensure accuracy and timeliness of data, analytics, and reporting

·         Identify potential opportunities in existing operations processes; i.e. monitor consumer returns and ensure appropriate stakeholders have visibility to changes in trends

·         Research and respond to requests from internal and/or external customers, either independently or with assistance from others as needed

·         Collaborate with key global and geo business stakeholders to build and manage operational metrics. In the spirit of continuous improvement, partner cross-functionally to assess which Key Performance Indicators (KPIs) are most critical to the success of our business and adjust if required

·         Complete quantitative analyses and modeling on performance end to end business analytics

·         Perform root cause analysis, on an adhoc basis, into critical KPIs when additional details are required to understand the story

·         Work with large datasets to create meaningful, executive-level visualizations

·         Create efficiencies in the performance management domain through the development of standardized reporting utilizing business intelligence (BI) tools, like Tableau and Excel

Qualifications

·         Bachelor or master’s degree and minimum of five years relevant work experience

·         Experience managing and reporting key performance indicators (KPIs)

·         Analytically strong, detail oriented with strong organizational skills

·         Experience with improving operational processes

·         Proven ability to navigate and get things done within a large and complex organization

·         Proven ability to influence others, at multiple levels of the organization, from entry-level employees to executives

·         Proven presentation and facilitation skills, including high-profile, executive communications

·         Demonstrated experience working in team-oriented roles that rely on ability to collaborate with others Demonstrated experience working successfully in a highly matrixed work environment

·         Experience with problem-solving and resolving complex issues.

·         Strong background in operations leadership and understanding of core performance culture principles Demonstrated ability to lead and influence

·         Available to work flexible schedule when needed to accommodate multiple time zones.

A successful candidate will:

·         Demonstrate the ability to effectively collaborate with senior leaders, managers and team members.

·         Be a self-starter and have an ability to work independently without a high amount of direction

·         Have a passion for continuous improvement

·         Anticipate internal and/or external business challenges and resistance and recommend solutions

·         Present complex ideas, anticipate objections and persuade others to adopt a different point of view

·         Collaborate with operational partners to understand current state and future needs

·         Assess current performance management structure, processes, and tools to identify opportunities for improvement/growth

·         Foster collaboration, strategic alignment, and key deliverables with partners across the value chain

·         Demonstrate an ability to assess and communicate the status of critical performance metrics and the impact that status will have on the business - based on data analysis completed by this individual

·         Embrace and lead innovation, and change

·         Bring a passion for serving the team with operational support and a relentless pursuit of better