What are the responsibilities and job description for the Warehouse Returns Lead - Portland position at North Coast?
There’s a Place for You at North Coast
A career at North Coast is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Oregon, Montana, Idaho, Alaska, Washington and we are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe Being “Powered by Difference” means we respect and value diverse perspectives. North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Being “Powered by Difference” means we respect and value diverse perspectives. North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
To learn more about being a Warehouse Associate at North Coast Electric: https://www.youtube.com/watch?v=XuuhrjSEH2A
Shift: 7AM – 3:30PM
The Warehouse Returns Lead coordinates the daily returns workflow for Portland RDC #950. This role supports accurate and timely customer credits, inventory control, associate development, safety, and effective communication across the warehouse, sales, and counter teams.
What You Will Do:
Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition.
Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps.
Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits.
Monitor and clear warehouse in-process and status queues in accordance with month-end requirements.
Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status.
Partner with the counter team to process canceled orders and counter returns accurately and on time.
Assign and coordinate daily work, monitor priorities, remove workflow barriers, and escalate unresolved issues to the supervisor or manager.
Support weekly associate performance reviews using accurate, data-driven measures and documented observations.
Provide hands-on coaching, process guidance, and problem-solving support while maintaining clear accountability for standards.
Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices.
Maintain a safe, organized work area and consistently follow and reinforce company safety policies.
Lead by example and model safe, accurate, efficient, and respectful work practices.
Set clear daily priorities and follow up on completion, quality, and service expectations.
Coach associates constructively, recognize progress, and address performance gaps promptly.
Work effectively across departments and communicate issues before they affect customers or workflow.
Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability.
Perform other duties as assigned.
What You Will Bring:
Previous warehouse, returns, inventory, or related distribution experience.
Working knowledge of North Coast warehouse processes, systems, and returns procedures.
Ability to communicate clearly and professionally in person and in writing.
Ability to prepare routine reports and correspondence and document work accurately.
Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals.
Basic computer skills and experience using RF scanners or similar warehouse technology.
Strong attention to detail and a consistent commitment to completing work accurately the first time.
Physical Requirements and Work Environment:
Repetitive lifting and pulling of heavy objects (50 lbs.)
Use of forklifts and other PIT equipment
Warehouse environment
Usual 40-hour work-week Monday through Friday, however, based on business needs, evening and weekend hours may occasionally be required
Requires regular and reliable on-site attendance
Additional Requirements:
Must be authorized to work in the United States without current or future visa sponsorship.
Any offer of employment is contingent upon the successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, credit check, and motor vehicle record review, as permitted by law and required for the position.
What We Offer You
We offer great family-friendly benefits to full-time associates:
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Tuition Reimbursement
- Employee referral bonus
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us
Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” https://www.facebook.com/ncelectric https://www.linkedin.com/company/north-coast-electric https://twitter.com/ncelec https://www.youtube.com/northcoastelectric
Learn more at https://www.northcoast.com/about
North Coast is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
Benefits:
401K Plan, Health Insurance, Vacation & Paid Time OffSalary : $40,211 - $54,658