What are the responsibilities and job description for the IT Support Specialist 1 position at BizTek People, Inc. | APA International Placement Consultants?
Job Summary:
- Support End User Computers for Service Delivery.
This position will support two locations 2 Peachtree Street in Atlanta and our
location on Panthersville Road in Decatur.
- Troubleshoot user issues and maintain tickets
assigned to the tech in the WORM system.
- Create and maintain tickets in Remedy.
- Troubleshoot issues on end user computing
devices, including desktops, laptops, and Surface Pros.
- Troubleshoot user access to standardize software
from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn,
encryption, etc.
- Troubleshoot computer peripheral devices:
printers, scanners, MDF, monitors, keyboard, mice etc.
- Setup and install computers for new hire
onboarding’s.
Qualifications:
- Proficient in Win 7 and Win 10, and Office 365.
- Experienced in troubleshoot issues on end user
computing devices, including desktops, laptops, and Surface Pros.
- History of working in an Active Directory domain
environment
- Proficient at software installs and
troubleshooting
- Some networking knowledge, along with the
ability to troubleshoot network issues from the command line.
- Attention to the details and high concentration.
- Must have a strong characteristic and spirit for
good and sound customer service.
- He/she should be able to work with people and
must have strong communication skills.
- Must be able to establish a good working rapport
with the clients quickly.
- He/she should be willing to work at odd hours at
times.
- Must have patience, a logical mind and must be
willing to learn continuously.