What are the responsibilities and job description for the Implementation Project Manager bilingual Japanese position at BizTek People, Inc. | APA International Placement Consultants?
International
Bank seems bilingual Japanese Implementation Manager at Global Transaction
Banking Department (GTBD) which provides various online banking solutions (Cash
Management Services) to corporate clients existing and customized enhancement
of the banking transactions such as payment/collection services, liquidity
management, trade financing, FX, etc.
Not only
promoting products or providing advices to corporate clients, but products
development and planning to enhance services and products are also the unit's
focus. GTBD liaises with its H.O. in Tokyo and also various product
departments, is hub function for all cash and treasury management products and
services in US market, Canada, Mexico and Brazil and also is providing supports
to Japanese and US corporate clients.
Principal Responsibilities
- Implementation
of online banking system to corporate customers:
- Confirm
customer’s subscribing services and settings using variety of systems
- Communicate
with customer to clarify their needs for CMS and each services
- Handling CMS
related service agreements and registration forms; this includes creation,
delivery and collection to/from customer and process for service registration
- Assist
customers for initial setup and testing
- Provide initial
training to customers for online services
- Create a log
for received agreements and store it for internal record
- Provide support
to customers and troubleshoot CMS related issues
- Update user
manuals
- Participation
in Product Development and Upgrading of CMS related Services
- Provide support
for creating/modifying workflows and procedures of the services
- Maintain and
update lists for possible future upgrade/enhancements
- Participate in
User testing
- Administrative
Duties
- Update CMS
product related customer data and lists
- Support Sales
Team by providing customer registration information
- Provide
statistics such as number of contracts related to on-line services
- Conduct CMS fee
related administrative duties
- Update internal
manuals and workflows
Requirements
- Business level
proficiency in English & Japanese required
- Bachelor degree
or higher
- Ability to
quickly learn and handle technical systems
- Hands-on and
positive can-do work attitude towards and internal process complexity
- 3 to 5 years
relevant work experience within financial, IT systems or related industry
- Strong computer
skills including Excel, Word and PowerPoint to support online banking
activities for corporate activities
- Prior knowledge
of transaction banking and financial products is preferred
- Good
organizational and analytical skills
- Ability to work
with staff of all levels in multi-cultural environment
Benefits