What are the responsibilities and job description for the Customer Service - Bilingual Japanese position at BizTek People, Inc. | APA International Placement Consultants?
International
Bank is looking for a Client Service Representative who will be responsible for
addressing inquiries from Corporate Clients on cash management products or
related banking services.
- Receive inquiries
from Corporate Clients via email and phone in English and Japanese.
- Input customer
data and inquiry information into proprietary system.
- Provide set up
service support and troubleshooting issues to the American partner bank.
- Manage and
input the billing database for the purpose of generating invoices.
- Work with our
back-office operations, Deposit & Clearing, and Investigations departments
for wire transfer issues and inquiries.
- Solve problems
along with our product team to assist in resolving issues.
- Develop good
knowledge of bank on-line banking products to provide assistance, support and
customer service to the sales team and corporate banking relationship managers.
- Develop strong
knowledge of internal policies and procedures in order to effectively execute
processes.
- Keep close
communication with the Senior Client Service Representatives on daily tasks and
progress.
- Answer and
address customer inquiries related to our cash management products
Requirements
- At least 2
years of comparable or relevant customer service experience, preferably in
banking/financial services industry.
- BA/BS Degree
preferred.
- Bilingual
Japanese language skills preferred.
- Good time
management skills to handle large volumes of customer inquiries.
- Effective
multi-tasking skill to handle a broad range of activities, tasks, and outcomes.
- Proactively
follow-up on open items and work that needs to be advanced forward.
- Great communicator
verbally and in writing
- Quick learner
and team worker
Benefits
Good benefits