Change Management Analyst

Title: Change Management Analyst

Location: Portland, OR Hybrid 2 - 3 days

Duration: 6 months

Job Description

·         In building a smarter, more resilient grid, we are continuously improving our systems and processes. As such, we are upgrading our Outage Management System (OMS) to version 2.6 and performing improvements for operational efficiency.

·         In this role, you will assess stakeholder change impacts, update and create team-based training materials (including job aids), and develop and execute a go-live communications plan, and support model as related to the OMS 2.6 upgrade. As part of the engagement, we would like the person to work with a mindset that this training will need the ability to be continuously updated. All of this will be in partnership with company's SMEs.

·         To deliver these results, you’ll lead change efforts collaborating closely with OMS 2.6 Update project team leaders, stakeholders across Transmission & Distribution, Customer Operations, and with Grid Operations, IT and Integrated Grid SMEs. Candidate must also be comfortable working with an SI, and have experience working on large-scale full-cycle technology implementation projects.

·         Candidate resumes are required to reflect evidence of delivery for all the following change management deliverables:

Ø  Stakeholder analysis, assessment, and engagement

Ø  Communications planning, development, and execution

Ø  Process development/ Change impacts assessment

Ø  Training planning, development, and delivery support

Ø  Go-Live Support Model Development & Stabilization planning

·         Can you give a high-level overview of your team size, roles, its initiatives/deliverables, and any tool/technologies specific to your team/department/project they will be supporting Outage management systems support for grid operations

·         What would “a day in the life” of this role look like? Organizational change management and training for OMS upgrade project and business process improvements

·         What interaction level with this role have the team members and hiring manager? Very collaborative

·         What would you say is the top priority for the worker over the first few weeks/months? Oracle OMS training development, job aid updates and communication to users and stakeholders

·         What do you foresee being the biggest challenge in this role? Users of OMS are across the company, so cross team collaboration

Required skills:

·         Is utilities experience required? Preferred, If not utilities, must have manufacturing background

·         Education Requirements (Experience in Lieu of Degree): Bachelors’ degree; Masters’ degree preferred. An additional 5 years of experience in lieu of a Bachelors.

·         Certification Requirements (Any Preferences): Prosci certified or CCMP

·         How many years of experience are you looking for? 10 years of experience in Org Change Management (including communications and training)

Preferred job skills:

• Change management experience on a full-cycle systems implementation

• Project management skills

• Process improvement experience

• Utility experience preferred. If not utility experience, then manufacturing experience required.