What are the responsibilities and job description for the Tier 2 Windows Engineer (Onsite - Westbury, Long Island) position at Bit by Bit Inc?
We are hiring a Tier 2 Windows Engineer to work onsite in Westbury, Long Island. This is a full-time position ideal for someone with strong Windows support experience who enjoys hands-on technical work and problem-solving in a fast-paced environment.
Responsibilities:
- Provide Tier 2 support for Windows 10/11 and Windows Server (2016/2019/2022)
- Troubleshoot desktop, server, and network issues
- Manage Active Directory, Group Policy, file/print services
- Administer Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
- Support endpoint security tools and maintain system compliance
- Collaborate with Tier 1 and Tier 3 support as needed
- Document all work in a ticketing system
- Communicate effectively with both technical and non-technical users
- 3 years of experience in a Windows support or systems administration role
- Proficiency with Microsoft 365, Active Directory, and core networking (TCP/IP, DNS, DHCP)
- Experience with remote support tools and system imaging
- Strong communication, organization, and troubleshooting skills
- Must be punctual, professional, and able to work onsite daily in Westbury, NY
- 4 days (32 hours) a week of work, including evenings and weekends and occasional vacation coverage
- Reliable transportation is required
Preferred Qualifications:
- Microsoft certifications (e.g., MCSA, AZ-104, MS-900)
- Experience with Hyper-V or VMware
- Familiarity with Network monitoring and remote access tools
Full benefits package including:
- $42/Hour overtime pay
- Medical, dental, and vision insurance
- Retirement plan
- Paid time off and holidays
- Certification reimbursement and professional development
- Contract engagement terms available at a higher rate of pay.
Salary : $42