What are the responsibilities and job description for the IT Specialist position at Birdi?
Position Summary
The IT Help Desk Specialist will be responsible for providing front line services, and onsite activities to include: installations, general service, and IT Support. Excellent skills in electronics, software troubleshooting, and networking are required along with excellent communication skills. This role requires strong client relationship management and customer service skills. The shift for this role is Tuesday through Saturday working 12 p.m. to 8 p.m.
Essential Duties/Responsibilities
Helpdesk support
Required Skills/Abilities
Microsoft/Apple OS comprehension
Troubleshooting
Microsoft 365
DUO Administration
Education/Experience
Ability to lift 50 lbs
Position is purely on-prem
The IT Help Desk Specialist will be responsible for providing front line services, and onsite activities to include: installations, general service, and IT Support. Excellent skills in electronics, software troubleshooting, and networking are required along with excellent communication skills. This role requires strong client relationship management and customer service skills. The shift for this role is Tuesday through Saturday working 12 p.m. to 8 p.m.
Essential Duties/Responsibilities
Helpdesk support
Required Skills/Abilities
Microsoft/Apple OS comprehension
Troubleshooting
Microsoft 365
DUO Administration
Education/Experience
- High school diploma and at least 4 years of relevant experience
- Experience at in-field installation and client facing support position
- Proficiency in Microsoft Windows OS, Microsoft Office 365
- A Certified (or similar).
- Network (or similar)
- Knowledge of VOIP systems
- Prior experience in health care is an asset.
Ability to lift 50 lbs
Position is purely on-prem