What are the responsibilities and job description for the Wholesale Account Coordinator position at birddogs?
About the Company
birddogs is a growth stage men’s apparel brand nearing a $100m run rate. It has the highest awareness and NetPromoter Score of any men’s apparel brand launched in the last 25 years. With a recent expansion from DTC to omnichannel (Amazon, specialty retail, and national wholesale), the business has become more complex incredibly quickly.
About the Role
The Wholesale Account Coordinator is a foundational hire for birddogs' growing wholesale business. This role sits at the operational core of the wholesale team, supporting day-to-day account management and ensuring wholesale partners have a seamless experience from order to delivery. You'll work directly under the Head of Wholesale — a role we're also building out — meaning you’ll be part of shaping how this function operates from the ground up. That’s a real opportunity for someone who’s excited to grow with a team, not just slot into one. Day-to-day, you’ll own the Elastic Suite B2B platform, keep wholesale accounts running smoothly, and serve as a key point of contact between partners and internal teams. You’ll need to be organized, communicative, and comfortable in the weeds — whether that’s troubleshooting an order issue, updating a catalog, or coordinating timelines with the product team. If you’ve worked in apparel, understand B2B sales dynamics, and want to build something from the ground up with a brand that actually has a personality — this one’s for you.
Responsibilities
- Support wholesale accounts by resolving order-related questions and issues
- Manage and maintain the Elastic Suite B2B platform, including catalogs, customer accounts, and orders
- Coordinate with the product team on product arrivals, and communicate shipment updates to customers
Qualifications
- Experience supporting an apparel brand with B2B sales (e.g., specialty retail accounts, national accounts)
- Familiarity with Shopify and Elastic or similar order management systems
- Ability to learn quickly and ramp up with minimal oversight
- Strong Excel skills, including proficiency with pivot tables
- Enthusiasm for leveraging AI tools to drive efficiency and smarter workflows
Location:
This role is location flexible and candidates may work Remote.
Apply:
Email resume and a few sentences about yourself and why you would be the best fit for
this role to Sushmitha Radhakrishnan (sushmitha@birddogs.com)