What are the responsibilities and job description for the Patient Care Advocate position at Bionic Prosthetics and Orthotics?
Bionic Prosthetics and Orthotics is a leading healthcare organization committed to providing exceptional patient care and improving the overall healthcare experience. We are dedicated to creating a positive and supportive environment for both our patients and our team members.
As we continue to grow, we are seeking a passionate and empathetic individual to join our team as a Patient Care Advocate. You will not only play a pivotal role in ensuring our patients receive outstanding care but will also contribute to the growth of our patient community through strategic marketing efforts. This position is based in Mishawaka, IN with travel required between our Michigan City, Mishawaka, and Elkhart clinics and to skilled nursing facilities, assisted living facilities and Physician offices.
Responsibilities:
- Develop and implement marketing strategies to attract new patients and increase awareness of Bionic services to healthcare community.
- Proactively reach out to potential patients and community partners to build relationships and promote our healthcare services.
- Effectively communicate with patients and healthcare providers to ensure seamless coordination of care.
- Create engaging content for various marketing channels, including social media, blogs, and newsletter, highlighting the value of our patient-centric approach.
- Collaborate with the marketing team to align patient advocacy efforts with overall marketing objectives.
- Utilize data and analytics to assess the effectiveness of marketing efforts and adjust strategies accordingly.
- Advocate for patients' rights and needs, ensuring they receive the appropriate care and attention.
- Act as the primary point of contact for patients, offering empathetic and compassionate support.
- Address patient concerns and resolve issues in a timely and satisfactory manner.
- Provide information to patients about their healthcare plans, treatment options, and available resources.
Qualifications:
- Bachelor's degree in marketing, healthcare administration, nursing, social work, or a related field (or equivalent work experience).
- Previous experience in healthcare marketing is a plus.
- Knowledge of healthcare systems, insurance, and medical terminology.
- Proficiency in using computer systems and healthcare management software.
- Strong interpersonal and communication skills.
- Empathy and compassion towards patients and their families.
- Problem-solving abilities and a proactive approach to addressing patient needs.
- Ability to work collaboratively in a team-oriented environment.
- Valid Driver’s License and reliable transportation is a must.
If you have a flair for marketing and understand what it takes or how to create and manage a referral network and are passionate about patient advocacy, feel free to apply today!
Bionic Prosthetics and Orthotics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Experience:
- Patient service: 1 year (Preferred)
- Medical office: 1 year (Preferred)
- Marketing: 1 year (Preferred)
Ability to Relocate:
- Mishawaka, IN 46545: Relocate before starting work (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Salary : $17 - $18