What are the responsibilities and job description for the Clinic Front Desk Clerk position at Bingham Memorial Hospital?
JOB REQUIREMENTS
Minimum Education: High School Diploma or equivalent.
Minimum Work Experience: Previous clinical experience in a physician's office preferred but not required.
Required Licenses / Certifications: CPR or BLS certification within 6 months of hire.
Required Skills, Knowledge, and Abilities: The Front Office Clerks have the responsibility for following policy in the overall operation of the clinic's front office. The Front Office Clerk reports directly to the Front Office Supervisor or Clinic Manager.
ESSENTIAL FUNCTIONS
When a patient enters the clinic, the front office staff smiles and welcomes the patient. Answering the telephone in a professional and caring manner at all times. Greeting all patients in a courteous and a professional manner. Registering patients as part of the check in process and obtains all the necessary requirements. Collects co-pays. Collect payments and maintain the cash drawer. Maintain all daily stats. Preparation of clinic paperwork per provider. Ensures all phones calls and messages are sent to the back office staff and/or providers on Practice Partner. Receiving all office mail and distribute to appropriate personnel. Scheduling all patient appointments including calling patients to remind them of their appointments. Scanning all clinic documents and indexing patient intake, eligibility and consents in EMR as instructed. Thanks the patient for visiting the clinic upon discharge. Participates in daily clinic team huddles with the other front and back office staff members to foster better communication and prepare for better patient care and patient experiences. Supports quality improvement activities by taking an active role in selecting quality improvement goals, developing plans on how to improve, carrying out the improvement plans, and reviewing the outcomes to assess how to move forward. Must be available at all times during clinic hours, unless pre-approved by clinic manager. Other duties as assigned. Must be available to cover all clinics as instructed by Manager. Travels to other BMH clinics is necessary.