Receptionist/Administrative Assistant

• Answer all calls in a professional and friendly tone and screen when necessary.
• Check-in and create Repair orders for service advisors and intake the vehicle.
• Assist with any & all Customer Service situations. Ensure that every customer is satisfied and happy.
• Greet customers and enter customer information into our system.
• Schedule weekly appointments accordingly.
• Understand and take note of customer complaints or concerns to ensure customer satisfaction.
• Customer Follow-up & Updates when needed.
• Create callback notes for service advisor.
• Consistently check email and texts for client communications.
• Support the staff.
• Check out and handle client payments accordingly.
• Make sure the front area is kept clean and presentable.

• Clear and pleasant speaking voice.
• Attention to detail with a strong organizational ability.
• Ability to concentrate and listen amid distractions and interruptions; able to work under pressure.
• Ability to take complete messages; including names, numbers, etc.
• Ability to relay call or telephone message to correct individual.
• Possess excellent customer relations abilities, polite and courteous manner, cooperative attitude, team-oriented.
• High School Diploma or equivalent.
• Ability to communicate and understand English, including reading and writing. Spanish is a plus.
• 3 or more years of customer service experience (Preferred).
• Professional appearance and work ethic.
• Automotive terms or some background in cars or automotive industry is a plus.

• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Paid vacation/holidays.
• Employee discount on parts and service.
• Profit Sharing Program.
• Closed on weekends.

BMS is family owned and operated since 2008. We work hard in this face paced environment, but we play hard too, no weekends EVER! We believe that life is short and spending time with your family and friends is extremely important. Our motto here at BMS is - Quality repairs with the Honesty and Integrity that you deserve! - We have stuck to that motto to the best of our ability from day one. We treat our customers as if they were family and always try to keep their budget in mind while keeping them safe and reliable on the road. Because of that fact, we have extremely loyal customers that will drive from all over the metroplex to use us and our word of mouth advertising is phenomenal! We're still growing and are looking for fun and talented individuals who want to grow with us. If you're looking for a place to plant roots that has a family spirit and team mentality, a place that appreciates your talents and abilities, and an environment that challenges you while helping you to reach the next step in your career we would LOVE to have you!