What are the responsibilities and job description for the Crisis Center Discharge Coordinator position at Billings Clinic?
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.
COMMUNITY CRISIS CENTER (Billings Clinic Main Campus)
req11750
Shift: Day, Evenings, Nights, Weekends
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt)
Starting Wage DOE: $17.00 - 21.25
The Discharge Coordinator is responsible for performing a variety of case management activities as specified by the Crisis Center program and the individual client treatment plan. The incumbent acts as an advocate for clients serving as a point of contact and is responsible for assisting clients in linking them to organizations and services outside of the Community Crisis Center. Promotes effective resource utilization; assuming a lead role in providing resources for the clients. This role focuses on achieving optimal client success and linkage to other resources.
Essential Job Functions
- Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
- Conducts or co-facilitates patient groups of an educational or supportive nature according to a patient’s treatment plan and the treatment program.
- Will work in conjunction with the Billings Clinic Psychiatric Bridge Clinic. Will present during Bridge Clinic hours to work on coordination of care for persons receiving these services. Will also provide follow up information for the Bridge Clinic providers.
- Understands and utilizes hospital and community based financial resources and entitlements such as SSD, SSI, Medicaid, charity care, mental health, HCFS, Patient Financial Representatives, Public Health and other outside resources as needed.
- Coordinates and implements discharge/transitional planning activities within expected length of stay in collaboration with the multidisciplinary team. Accountable for appropriate and patient focused, discharge planning; including placement in alternative living environments. Advocates on behalf of patients.
- Coordinates with referral agencies as indicated to ensure services are in place before discharge. This includes providing necessary paperwork in a timely manner in order to process the referral and enhancing positive working relationships with community agencies. Will ensure discharge records are properly received, organized and completed.
- Interfaces appropriately with parents/family to provide support and information in a confidential and therapeutic manner.
- Maintains confidentiality within the treatment team and helps patients to understand confidentiality for themselves and others.
- Utilizes performance improvement principles to assess and improve quality. Collects data as requested for maintaining compliance with quality improvement plan.
- Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Attends scheduled in-service and education meetings. Attends unit staff meetings and provides ideas and observations to assist in ongoing monitoring and development of the program.
- Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. Maintains a safe and clean environment for patients and staff members.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
- High School or GED
Experience
- Training or direct experience of at least two (2) years in the mental or substance abuse field with demonstrated ability and skills to work therapeutically with patients preferred
- One (1) year experience in case management preferred
Certifications and Licenses
- CPR certification Heartsaver At hire CPR certification
- CPI (Non Violent Crisis Certification) will be completed upon hire
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.
Salary : $17 - $21