What are the responsibilities and job description for the Mental Health Worker (per diem) - Community Crisis Center position at billingsclinic?
The Mental Health Worker is responsible for following established policies and procedures, performs a variety of therapeutic activities as specified by the treatment program and the individual client treatment plan.
Essential Job Functions
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Utilizing a holistic approach performs basic nursing care and activities within scope and practice as directed by the licensed nurse to include the goal directed plan of care for the patient. This may include the use of the CCC van to transport a client to the hospital for non-emergent reasons as directed by the RN.
• Performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include, but not limited to, activities of daily living (ADLs), providing clients with food and shower supplies, may be asked to assist with vital signs, inventory client belongings and patient observation as assigned.
• Ensures complete, accurate and timely entry into client medical record as indicated by client need and documentation guidelines, consistent with departmental policies and procedures.
• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
• Utilizes performance improvement principles to assess and improve the quality of client care. Supports the Magnet Model of quality nursing care.
• Maintains confidentiality within the treatment team and helps clients to understand confidentiality for themselves and others. Mental Health Workers may teach life skills and other evidence based groups as supervised by CC Counselors or the CCC Supervisor.
• Assists in managing crisis situations requiring de-escalation of clients. Utilizes crisis intervention techniques and judgment that demonstrates the ability to intervene in potentially explosive situations with patient in a manner that maintains patient dignity and patient and staff safety.
• Demonstrates collaborative, supportive, and caring behaviors in communication with patients, families, visitors, and interdisciplinary care team.
• Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution. The Mental Health Worker my be cross-trained as a case manager/discharge coordinator and may assist with case management duties.
• Performs clerical duties to maintain unit flow which may include paperwork coordination, working with the other team players to ensure timely client care and assisting the RN with 30 minute checks.
• Utilizes electronic applications to support daily staff and client workflow, which includes, but is not limited to intake paperwork, setting up client files, documenting significant client incidents. Ability to effectively utilize phone systems. Answers telephone calls and an occasional crisis call, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
• Occasionally transports clients during non emergent situations to appointments or to other service providers. And drives the CCC van to pick up food that is donated by other non profit agencies.
• Mental Health Workers ensure that the CCC environment is clean and free from obstacles and debris. The main areas of focus are the observation and recovery bays, lobby and conference room, restrooms and showers and the front walk and garbage.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
Essential Job Functions
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Utilizing a holistic approach performs basic nursing care and activities within scope and practice as directed by the licensed nurse to include the goal directed plan of care for the patient. This may include the use of the CCC van to transport a client to the hospital for non-emergent reasons as directed by the RN.
• Performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include, but not limited to, activities of daily living (ADLs), providing clients with food and shower supplies, may be asked to assist with vital signs, inventory client belongings and patient observation as assigned.
• Ensures complete, accurate and timely entry into client medical record as indicated by client need and documentation guidelines, consistent with departmental policies and procedures.
• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
• Utilizes performance improvement principles to assess and improve the quality of client care. Supports the Magnet Model of quality nursing care.
• Maintains confidentiality within the treatment team and helps clients to understand confidentiality for themselves and others. Mental Health Workers may teach life skills and other evidence based groups as supervised by CC Counselors or the CCC Supervisor.
• Assists in managing crisis situations requiring de-escalation of clients. Utilizes crisis intervention techniques and judgment that demonstrates the ability to intervene in potentially explosive situations with patient in a manner that maintains patient dignity and patient and staff safety.
• Demonstrates collaborative, supportive, and caring behaviors in communication with patients, families, visitors, and interdisciplinary care team.
• Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution. The Mental Health Worker my be cross-trained as a case manager/discharge coordinator and may assist with case management duties.
• Performs clerical duties to maintain unit flow which may include paperwork coordination, working with the other team players to ensure timely client care and assisting the RN with 30 minute checks.
• Utilizes electronic applications to support daily staff and client workflow, which includes, but is not limited to intake paperwork, setting up client files, documenting significant client incidents. Ability to effectively utilize phone systems. Answers telephone calls and an occasional crisis call, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
• Occasionally transports clients during non emergent situations to appointments or to other service providers. And drives the CCC van to pick up food that is donated by other non profit agencies.
• Mental Health Workers ensure that the CCC environment is clean and free from obstacles and debris. The main areas of focus are the observation and recovery bays, lobby and conference room, restrooms and showers and the front walk and garbage.
• Performs other duties as assigned or needed to meet the needs of the department/organization.