Relief Residential Counselor - SNS & THPP/NMD

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center! 

The Transitional Housing Placement Program (THPP) serves foster youth ages 16–18, while the Non-Minor Dependent (NMD) program supports youth aged 18–21 who are transitioning out of foster care. Both programs provide safe housing, life skills development, and case management to prepare youth for successful independent living.

Safety Net Shelter (SNS) is a licensed Runaway & Homeless Youth Prevention Center that serves youth ages 12-17 years old (18 if the youth is still in high school) who are currently dealing with family conflict, homelessness, or in need of a safe place to stay. SNS has a 20 bed capacity and provides 24/7 supervision of youth through direct care staff who are responsible for maintaining a safe and supportive environment for youth residents at all times.

Job Summary:

The Relief Staff provides on-call immediate, short-term coverage for SNS, THPP and NMD sites, ensuring a safe, structured, and supportive environment for youth residents. Relief staff may cover day, evening, weekend, or overnight shifts, supporting both minor and non-minor dependent youth in their daily routines, skill-building, and emergency needs.

This position requires flexibility, strong crisis management skills, and the ability to work independently with minimal supervision.

Essential Duties/Responsibilities:

• Supervise and engage both minor and non-minor dependent youth to ensure safety, structure, and compliance with program expectations.
• Provide immediate coverage in cases of staff shortages, emergencies, or unplanned absences.
• Serve as a positive role model, promoting respectful communication, responsibility, and independent living skills appropriate to each youth’s age and developmental stage.
• Support youth with daily routines such as meals, hygiene, chores, appointments, employment, and transportation (if authorized).
• Monitor curfew, visitor activity, and enforce house rules consistently.
• Conduct safety and security checks of the house, including bedrooms and common areas.
• Document all activities, incidents, and interactions accurately in logs and communication notes.
• Respond calmly and effectively to crises, emergencies, or behavioral challenges following agency protocols.
• Communicate promptly with program management regarding incidents, safety concerns, or urgent needs.
• Participate in training, staff meetings, and professional development opportunities as required.
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• Additional duties as assigned.

Overnight Coverage Responsibilities (as applicable)

• Maintain overnight supervision of minor and non-minor dependent youth and property.
• Conduct regular safety checks and curfew monitoring.
• Complete accurate overnight logs and incident reports.
• Respond calmly to emergencies, conflicts, or unexpected situations.
• Ensure the home environment remains quiet, safe, and supportive

Please note that duties may vary depending on site and program being covered.

Education, Certifications, and Experience:

• Bachelor's Degree from a four-year college or university plus two years related experience and/or training or equivalent combination of education and experience. Experience working with culturally diverse youth required.
• Current CPR and First Aid Certification required (or complete within 30 days of hire).  Valid California drivers license with access to a personal vehicle with current insurance that can be used for company business. Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required. 

Required Skills/Abilities:

• Ability to work with basic mathematical concepts as required for reporting.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.  Internet research skills are a plus.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Salary Range:

• $27.00 per hour.

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Salary : $27