What are the responsibilities and job description for the Parts Counter Sales- Bill Knight Ford position at BILL KNIGHT AUTOMOTIVE?
Knight Automotive Group is a family-owned and family-centric company built on integrity, accountability, and care for one another. For over 17 years, we’ve proudly served our communities by providing end-to-end automotive solutions — from sales and service to fleet and upfitting — all under one roof. Our success starts with our people. We believe in creating an environment where team members feel supported, valued, and empowered to grow.
At Knight Automotive Group, we live by our Core Values: being accountable and taking great care of each other, always doing the right thing, focusing on our guests with empathy and helpfulness, staying respectful, genuine, and fun (“the sun, not the salt”), and never being satisfied — always striving for improvement and excellence. Together, we’re building a culture that wins through teamwork, continuous growth, and a shared commitment to doing things the right way.
The Parts Counter Sales representative is responsible for assisting customers and service technicians in identifying, locating, and purchasing the correct parts and accessories. This role requires strong product knowledge, attention to detail, and excellent customer service skills. The ideal candidate is organized, dependable, and enjoys working in a fast-paced, team-oriented environment where accuracy and efficiency are key.
Key Responsibilities
- Assist customers, technicians, and wholesale accounts with parts inquiries and orders in person, by phone, and by email.
- Identify correct parts using electronic catalog systems and verify availability and pricing.
- Process parts orders, invoices, and returns accurately in the dealership management system.
- Maintain stock levels, inventory accuracy, and product displays.
- Coordinate with the service department to ensure timely delivery of parts for repair orders.
- Support wholesale and fleet accounts with quotes, parts delivery coordination, and relationship management.
- Handle warranty parts processing and return procedures in accordance with manufacturer requirements.
- Stay informed on new products, accessories, and manufacturer updates.
- Maintain a clean, organized, and professional work area.
- Uphold Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement — in all customer and team interactions.
What We Offer
- Competitive and performance-driven pay structure
- Health, Dental, Vision, and Life Insurance
- 401(k) retirement plan
- Paid time off (PTO), holidays, bereavement, maternity/paternity leave
- Employee discounts on vehicles, parts, and service
- Paid online and offsite hands-on training for continued professional development
- Opportunities for career advancement within a growing, family-owned automotive group
- A supportive, family-oriented culture built on teamwork, integrity, and continuous improvement
Qualifications
- 2 years of automotive parts experience preferred; dealership or Ford parts experience a plus.
- Strong working knowledge of automotive parts and systems.
- Experience with dealership management and parts catalog systems (Dealertrack, CDK, or similar).
- Excellent communication and customer service skills.
- Ability to multitask and manage time effectively in a busy environment.
- Strong attention to detail and accuracy in transactions.
- Dependable, professional, and team-oriented.
- Valid driver’s license and clean driving record required.