What are the responsibilities and job description for the Service Advisor position at BILL KNIGHT AUTOMOTIVE?
Start your career one of Oklahoma's premier family owned automotive groups. Bill Knight Ford has been awarded 11 consecutive Presidents awards from Ford Motor Company for outstanding performance and customer service. We have created an environment built on low turnover and long tenure. With over 300 employees in the Bill Knight Automotive family there is plenty of opportunity for advancement. Our automotive group includes Bill Knight Ford, Bill Knight Lincoln, Volvo Cars of Tulsa, Bill Knight Collision, and Bill Knight Ford of Stillwater. Come join the winning team at Bill Knight Ford.
BENEFITS:
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What We Offer
- 401(K)
- Paid Holidays
- Paid Vacation and Personal Days
- Health, Dental and Vision insurance for you and your family
- We pay 60% of premium
- Life Insurance
- Discounted Vehicle Purchases
- Career advancement opportunities, promote from within
- Great learning environment for Technicians looking to grow their career
- Continued education, manufacturer hands on and web based training
- Clean and professional work environment
RESPONSIBILITIES:
- Assist customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time.
- Focus on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity
- Complying with safety and environmental programs and practices
- Anticipating customer needs and seeking solutions to satisfy customers, achieving or exceeding sales and service goals, showing concern for all aspects of the job no matter how small
- Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
REQUIREMENTS:
- Has an approachable style; fosters open communication through active listening
- Excellent customer service skills & ability to present recommended repairs in a professional manner
- Ensure customer satisfaction and loyalty
- Strong teamwork skills
- Willing to submit to a drug screen & background check
- Must have clean & valid driver's license