What are the responsibilities and job description for the Trust & Safety Specialist position at BIGO?
Trust & Safety Specialist
Location: 10250 Constellation Blvd, Los Angeles, CA 90067 (5 days on site, optional Friday remote)
Job Responsibilities:
1. Trust & Safety Incident Investigation and Conclusion Operation Quality Assurance
●Serve as the subject-matter expert on Bigo’s Trust & Safety (TnS) policies.
●Perform regular quality assurance reviews of live and post ban moderation records upon request.
● Summarize QA findings, deliver actionable feedback to moderation and operations teams, and follow up with timely policy updates.
●Support additional QA initiatives (e.g., TnS model accuracy audits) as assigned.
● Understand TS Frontline team's investigations and maintain awareness of ingestion, response, resolution and close-out procedures in-line with company standards
2. Risk Screening & Policy Coverage
●Monitor top-ranked live streams and the BIGO “heat” list daily; surface potential violations in real time.
●Assess the adequacy of existing policies; flag uncovered violations, diagnose root causes, and recommend policy enhancements.
3. Moderation Policies Understanding and Public-Facing Efforts
●Underrstand the evolving Moderation and Platform Policies, and troubleshoot against occuring incidents to refine, expand and fine-tune for localized practice; maintain alignment with market trends and operational requirements.
●Collaborate with regional operations and cross-functional partners to resolve TS cases.
4. Documentation, Reporting & Incident Response
● Maintain records of TSI (TS Investigation) results, policy updates, and resolution communications. Produce regular status reports.
●Lead or support rapid-response efforts during high-priority safety incidents, ensuring swift resolution and actionable plans.
Requirements:
●Bachelor Degree Above
●Familiarity with content compliance, risk management processes and cultural standards, with strong analytical and decision-making skills.
●Excellent teamwork and communication abilities to coordinate with multiple departments effectively.
●Keen observation skills and the ability to respond swiftly to market trends and public sentiment on internet platforms.
●In-depth understanding and practical experience in content management and risk assessment.
●Ability to work independently as well as effectively within a team.
●Preferably proficient in both English and Spanish
About BIGO
WHO WE ARE
BIGO is a fast-growing Singapore technology company established in 2014.
Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.
To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.
At present, BIGO has 5 R&D centres, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.
For more information, please visit our website: www.bigo.sg
OUR MISSION
Connect the world and share beautiful moments.
OUR VISION
To be a content platform inspiring one billion people's lives.
OUR KEY TO SUCCESS
BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.
About Our Product-BIGO LIVE
BIGO LIVE was founded in March 2016. BIGO LIVE is a leading mobile live stream APP where users live broadcast their life moments, show their talents, interact and send virtual gifts in real time, and enjoy fun live sessions with people worldwide.
BIGO LIVE has over 200 million users globally in over 80 countries and regions and is currently the market leader in the industry.