Cashier Supervisor

Cashier Supervisor

Since 1978, Big Tool Box has been the family-owned hardware haven where “all the expertise is under one roof,” putting customer service at the heart of everything it does. Spanning five powerhouse categories—Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts—Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.

Job Summary

• Lead the front-end team as the POS and cash-handling expert, owning training, scheduling, safe balancing, deposits, change orders, and delivering fast, accurate, and friendly checkouts every shift.
• Ensure lines never exceed 2 customers, every drawer balances to the penny, and every cashier is confident, compliant, and customer-obsessed.
• Full-time rotating leadership role with POS overrides, safe combination, and bank access.
• Praise worthy customer service is our goal in every customer interaction.

Key Responsibilities

• POS Mastery & Overrides
  • Expert on POS: voids, no-sales, price overrides, coupon stacking, tax-exempt, manual SKU entry, gift card issues, rain checks.
  • Troubleshoot freezes, scanner failures, printer jams; reboot terminals and re-sync drawers in <2 minutes.
  • Authorize manager-level discounts, competitor price matches, and post-voids up to store limit.
• Training Cashier Staff
  • Onboard new cashiers: POS basics, cash handling, Ace Rewards enrollment, ID checks, key cutting, paint mixing, and recovery scripts.
  • Run daily 15-minute huddles on ad items, upsell goals, scan speed, and “smile name” greetings.
  • Shadow-coach in real time; certify cashiers on propane, rental check-in/out, and override procedures.
• Writing Effective Cashier Schedules
  • Create weekly schedules: cover breaks, lunches, garden carry-outs, and peak traffic (lunch, 4–7 PM, Saturdays).
  • Maintain correct cashier-to-lane ratio during ads; adjust same-day for call-outs and rushes.
  • Approve time-off, track attendance, post schedules in advance.
• Safe Balancing, Deposits & Change Orders
  • Perform drawer pulls, loaner tills, and end-of-shift counts; reconcile over/short within a few dollars.
  • Balance and verify main safe; prepare bank deposits (cash, checks, rolled coin).
  • Create and pick up change orders from bank; maintain correct working fund by denomination.
  • Complete daily reports, cash summary logs, and deposit scans before leaving.
• Lane Management & Customer Recovery
  • Open/close lanes dynamically; jump registers when lines hit 2 customers.
  • Resolve complaints on the spot using LAST (Listen-Apologize-Solve-Thank); issue gift cards or Ace coupons to save the sale.
  • Monitor scan rate, Rewards attachments, and impulse add-ons; recognize top performers weekly.
• Compliance & Standards
  • Enforce no-phone policy, dress code, 10-foot/10-second rule, and age-restricted item checks.
  • Conduct cash-handling audits.
  • Verify all registers balanced, bags stocked, impulse displays full, deposit put away.

• All other duties as assigned by store management

Required Qualifications and Skills

• Education
  • High school diploma or GED equivalent.
• Experience
  • 1 years as a cashier plus 6–12 months keyholder or shift-lead experience; cash office/deposit experience required.
• Skills & Abilities
  • POS mastery—can teach a new cashier to ring a 50-item order flawlessly in <20 minutes.
  • Training & coaching—turns nervous new hires into confident closers.
  • Scheduling wizard—writes perfect coverage with zero overtime surprises.
  • Cash-handling precision—balances $25K shift to the penny every time.
  • Calm under pressure; handles angry customers and register crashes with a smile.
• Physical Requirements
  • Stand entire shift; lift/carry 25–40 lbs (bags of birdseed, paint cans).
  • Repetitive scanning motions; reach low drawers and high coupon bins.
  • Age 18 or older
• Other
  • Weekend, evening, and holiday availability mandatory.
  • Commitment to “zero wait, zero errors, 100% helpful” front-end culture.

Required Qualifications and Skills

• Education
  • High school diploma or GED equivalent.
• Experience
  • 1 years as a cashier plus 6–12 months keyholder or shift-lead experience; cash office/deposit experience required.
• Skills & Abilities
  • POS mastery—can teach a new cashier to ring a 50-item order flawlessly in <20 minutes.
  • Training & coaching—turns nervous new hires into confident closers.
  • Scheduling wizard—writes perfect coverage with zero overtime surprises.
  • Cash-handling precision—balances $25K shift to the penny every time.
  • Calm under pressure; handles angry customers and register crashes with a smile.
• Physical Requirements
  • Stand entire shift; lift/carry 25–40 lbs (bags of birdseed, paint cans).
  • Repetitive scanning motions; reach low drawers and high coupon bins.
  • Age 18 or older
• Other
  • Weekend, evening, and holiday availability mandatory.
  • Commitment to “zero wait, zero errors, 100% helpful” front-end culture.

Salary : $19 - $26