Service Coordinator - LOZ

If you love helping people and are naturally accommodating to the needs of others, we could use your help. We are looking for someone to be our first line of customer and sales service at our Speed and Luxury and Family Boating showrooms. It will be your job to warmly welcome our visitors while instantly making them feel like they are part of our boating family.  

We provide the ultimate boating experience for our clients while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks and have expanded into Florida and New Jersey. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on-water memories for boaters everywhere.

Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Big Thunder Marine.  

Job Status:  Full-Time

FLSA Status: Hourly, Non-Exempt     

Salary: Commensurate with experience    

In keeping with the mission and values of Big Thunder Marine and the pledge to maintain our presence as the premier watercraft dealer at the Lake of the Ozarks, the Service Coordinator supports this initiative by providing premier customer service while serving as the primary point of contact for customers. The Service Coordinator will also ensure the continued growth and success of our company by focusing on clear communication and efficiency regarding the sales team lead software. At all times the Service Coordinator will work to enhance our customer service experience and create lasting relationships with our clients.

Essential Functions Statement(s)

•Assess the service needs of clients and connect them with the correct contact.

•Create and maintain a directory of service providers and resources.

•Create reports and processes for service satisfaction, making recommendations for areas that can be improved.

•Provide instruction and guidelines and demonstrate the best service techniques.

•Analyze reports and gain insight into the best ways to provide service.

•Monitor inventory for the service and parts team and perform timely parts inventory cycle counts.

•Manage incoming and outgoing correspondence to include Kenect communication and follow-up.

•Handle incoming and outgoing phone calls and provide professional assistance for clients, teammates, and vendors.

•Submit and manage work orders for vehicle and general office maintenance and repair.

•Process CSI reporting and monitor responses for the service management team.

•Assist with processing and tracking of defective “Warranty Parts Return”.

•Create and provide processes for training for each job task for the service department.

•Maintain customer data to assure correct information for each client is updated.

•Coordinate and plan meetings, catering, set up, and follow up.

•Schedule training for service technicians and assist in travel and accommodations.

•Assist with Technician Laptop updates

•Assist with updating customers and vendors. 

•Participate in cleaning projects as required.

•Assist Service Director with scheduling, team communication, and special events

•Assist in setting up new vendors for parts, shipping, etc. 

•Assist in monitoring the Service Directors' calendar and schedule.

•Assist in monitoring the Service Directors' calendar and schedule.

Job Performance

• Job Quality: Accuracy, thoroughness, competence. Demonstrates a quality standard that reflects the degree of excellence associated with Big Thunder Marine.  Maintain databases and update information as needed
• Job Quantity: Productivity level, time management, ability to meet deadlines. The ability to produce an acceptable amount of work within the parameters of schedules and time limits. 
• Job Knowledge: Expertise and skill. Consistently maintains a high level of knowledge and/or technical skill for the position; can apply skills and knowledge to complete assignments and tasks with the utmost proficiency and competency. 

Company Values

• Teamwork: Continuously works in a selfless and collaborative manner with all staff. Communicates well and is accountable for actions.
• Growth: Continuously strives to attain personal and professional growth through learning, development, and training opportunities. Shows initiative and is goal-oriented.  
• Integrity: Consistently demonstrates honesty in words and actions. Is guided by strong moral principles and ethical behavior.
• Fun: Always maintains a positive attitude. Is enjoyable to work with and understands the value of fun at work and for our customers. Is enthusiastic and conducts work in a manner that is customer-oriented, understanding that ultimately, we sell fun through the goods and services we provide.

Skills & Abilities

Education: High School Diploma or GED is required; post-secondary education is desired.

Experience:1-2 years’ experience as a receptionist or administrative support preferred.  

Computer Skills: Proficiency with Microsoft Office Suite or related software. Experience with Salesforce CRM is highly valued.         

WORK ENVIRONMENT

Typical office environment with moderate noise level when working indoors.  

Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. 

Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

Custom Motorsports & Marine has the following benefits programs available to eligible employees:

• 401(k) Savings Plan

• Bereavement Leave

• Health Insurance

• Holidays

• Jury Duty Leave

• Life Insurance

• Supplemental Life Insurance

• PTO Benefits

• Vision Care Insurance

• Witness Duty Leave

• Continuing Education

• Discounted equipment rentals

• Employee Purchase Program