What are the responsibilities and job description for the Boat Detailer - Service position at BIG THUNDER MARINE?
In keeping with the mission and values of Big Thunder Marine, and the pledge to maintain our presence as the premier watercraft dealer at the Lake of the Ozarks, the Boat Detailer serves to complete customer. You will ensure the continued growth and success of our company by focusing on quality and efficient completion of tasks assigned on any given day. At all times your work is to enhance our customer service experience while creating lasting relationships with our clients.
Essential Functions Statement(s)
● Inspects inventory on a daily basis and reports any deficiencies.
● Wash and detail inventory so it is show ready at all times.
● Exterior Cleaning of the hull and deck
● Interior cleaning of the upholstery, carpets which includes vacuuming and polishing this also includes other interior surfaces.
● Clean, handle and maintain tools and equipment, using solvents, brushes, power spray, hoses and rags.
● Perform quality checks throughout and at completion of jobs assigned to them or the team.
● Keep a clean and safe work area. Follow safety procedures to protect themselves and those around them.
• Responsible for following the quality systems procedures and standard operating procedures of Sales.
• Cleans customer boats and ensures they are ready for pick up. • Ability to stand, reach, bend, stoop and climb ladders. • Polishes and waxes boats as needed.
• Communicating with customers, managers, and salesmen to ensure satisfaction for each vessel.
• Reports all damage or malfunctioning equipment to the Sales Director and Detail Manager.
• Additional duties and projects as assigned.
Job Performance
•Job Quality: Accuracy, thoroughness, competence. Demonstrates a quality standard that reflects the degree of excellence associated with Big Thunder Marine. Maintain databases and updating information as needed
•Job Quantity: Productivity level, time management, ability to meet deadlines. The ability to produce an acceptable amount of work within the parameter of schedules and time limits.
•Job Knowledge: Expertise and skill. Consistently maintains a high level of knowledge and/or technical skill for the position; can apply skills and knowledge to complete assignments and tasks with the utmost proficiency and competency.
Company Values
•Teamwork: Continuously works in a selfless and collaborative manner with all staff. Communicates well and is accountable for actions.
•Growth: Continuously strives to attain personal and professional growth through learning, development, and training opportunities. Shows initiative and is goal oriented.
•Integrity: Consistently demonstrates honesty in words and actions. Is guided by strong moral principles and ethical behavior.
•Fun: Always maintains a positive attitude. Is enjoyable to work with and understands the value of fun at work and for our customers. Is enthusiastic and conducts work in a manner that is customer oriented, understanding that ultimately, we sell fun through the goods and services we provide.
SKILLS & ABILITIES
Education: High School Diploma or GED is preferred
Experience: Experience preferred of boat cleaning and detailing.
Computer Skills: Basic computer skills needed
Certifications & Licenses: Must possess a valid MO driver’s license and MO Boater License
WORK ENVIRONMENT
Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft.