What are the responsibilities and job description for the Tram Ticket Checker position at Big Sky Resort?
Overview
Tram Ticket Checkers are responsible for greeting on-mountain guests, providing accurate information, and managing ticket validation and guest flow at the Lone Peak Tram. This role is entirely outdoors, split between the Tram’s upper and lower terminals, and involves direct coordination with Lift Operations, Ski Patrol, and other Mountain Operations teams.
We’re looking for high-level skiers or snowboarders with strong guest service skills, mountain knowledge, and the ability to thrive in cold alpine conditions. If you're excited about sharing the stoke of Lone Peak's expert terrain with guests every day, this is the job for you.
Responsibilities
5 days/week, 8-hour shifts (typically 8 AM - 4:30 PM)
Qualifications
Tram Ticket Checkers are responsible for greeting on-mountain guests, providing accurate information, and managing ticket validation and guest flow at the Lone Peak Tram. This role is entirely outdoors, split between the Tram’s upper and lower terminals, and involves direct coordination with Lift Operations, Ski Patrol, and other Mountain Operations teams.
We’re looking for high-level skiers or snowboarders with strong guest service skills, mountain knowledge, and the ability to thrive in cold alpine conditions. If you're excited about sharing the stoke of Lone Peak's expert terrain with guests every day, this is the job for you.
Responsibilities
- Rotate through a variety of positions, including:
- Greeter
- Ticket Validator
- RFID Gate Monitor
- Turnstile Monitor
- Point-of-Sale Operator
- Traffic Director (Upper and Lower Terminals)
- Welcome and assist guests, answer questions, and help resolve issues promptly and professionally
- Provide accurate information about terrain, lift access, resort activities, and mountain conditions
- Monitor snow reports, grooming reports, and Tram terrain closures daily
- Distribute and collect scuff guards as needed
- Help maintain guest flow at Tram terminals and uphold a safe and efficient environment
- Perform snow removal, set up/tear down corrals and signage, and operate snowblowers as needed
- Communicate regularly with supervisors and teammates to ensure smooth operations
- Ability to pull sleds filled with posts and rope (up to 35 lbs)
- Ability to set up and tear down corrals (2 lbs)
- Ability to remove snow in varying conditions
- Ability to roll and unroll rubber mats (up to 60 lbs)
- Ability to set up stanchions (up to 17 lbs)
- Must be able to work on your feet outdoors in inclement weather for extended periods
5 days/week, 8-hour shifts (typically 8 AM - 4:30 PM)
Qualifications
- Previous guest service experience is preferred
- Must be able to ski or snowboard confidently at an advanced level
- Must be able to ski or ride green circle terrain to reach base locations
- Comfortable working in inclement weather for extended periods
- Ability to operate snowblowers and assist with snow removal
- Familiarity with POS systems to sell Tram access or willingness to learn
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events