What are the responsibilities and job description for the Ticket Checker position at Big Sky Resort?
Overview
Do you love being on the mountain and sharing that stoke with others? Ticket Checkers are the friendly faces guests interact with as they navigate lift lines, base areas, and terrain across Big Sky. In this outdoor role, you’ll be responsible for scanning lift access, managing lines, sharing mountain info, and helping guests have a smooth, enjoyable day. Whether you're on foot or riding between locations, you'll act as a vital link between Mountain Services and our guests.
This is an incredible opportunity if you're excited to ski or ride daily and want to contribute to an unforgettable guest experience. Intermediate skiing or riding skills are a plus, but not required—just bring the energy and willingness to learn.
Responsibilities
Do you love being on the mountain and sharing that stoke with others? Ticket Checkers are the friendly faces guests interact with as they navigate lift lines, base areas, and terrain across Big Sky. In this outdoor role, you’ll be responsible for scanning lift access, managing lines, sharing mountain info, and helping guests have a smooth, enjoyable day. Whether you're on foot or riding between locations, you'll act as a vital link between Mountain Services and our guests.
This is an incredible opportunity if you're excited to ski or ride daily and want to contribute to an unforgettable guest experience. Intermediate skiing or riding skills are a plus, but not required—just bring the energy and willingness to learn.
Responsibilities
- Greet and assist guests at base areas and on-mountain lift access points
- Scan lift tickets and passes, troubleshoot access issues, and ensure smooth line flow
- Rotate through various mountain locations based on your skiing/riding ability
- Share up-to-date knowledge about Big Sky Sports products, mountain terrain, conditions, and events
- Communicate frequently with Lift Operations, Ski Patrol, Maintenance, and Mountain Services team
- Answer guest questions promptly and politely in-person and over the radio
- Assist with corral setups, signage, and minor trail fencing adjustments
- Work independently and as part of a team, even in harsh winter conditions
- Pull sleds with equipment (up to 35 lbs)
- Set up/tear down fencing and gantries (2-25 lbs)
- Work outdoors in cold, snowy, and windy conditions for extended periods
- Previous guest service experience is a plus
- Strong communication and problem-solving skills
- Skiing or riding ability is helpful; willingness to learn is required
- Comfortable working outside in all weather
- Must be dependable, team-oriented, and enthusiastic about Big Sky Resort
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events