What are the responsibilities and job description for the Solace Spa Front Desk Agent position at Big Sky Resort?
Overview
Solace Spa is seeking an outgoing, reliable, and detail-oriented professional to join our front desk team. As a Spa Front Desk Agent, you are much more than a receptionist—you are the face of the spa. From the moment a guest walks through the door or calls to book an appointment, you set the tone for a relaxing, luxurious experience. You’ll support guests through every stage of their visit, while coordinating a seamless flow of operations for our team of talented service providers.
If you're personable, organized, and passionate about wellness, this is your opportunity to thrive in a peaceful yet dynamic spa environment.
Responsibilities
Solace Spa is seeking an outgoing, reliable, and detail-oriented professional to join our front desk team. As a Spa Front Desk Agent, you are much more than a receptionist—you are the face of the spa. From the moment a guest walks through the door or calls to book an appointment, you set the tone for a relaxing, luxurious experience. You’ll support guests through every stage of their visit, while coordinating a seamless flow of operations for our team of talented service providers.
If you're personable, organized, and passionate about wellness, this is your opportunity to thrive in a peaceful yet dynamic spa environment.
Responsibilities
- Greet and assist all spa guests with a warm, professional demeanor
- Answer phone calls, book appointments, and recommend appropriate services and retail products
- Stay well-versed in all spa offerings, including massage, facials, body treatments and recover lounge services
- Coordinate and deliver oxygen rentals to guest rooms
- Accurately process transactions and payments, and reconcile the cash drawer at the end of each shift
- Oversee the daily opening and closing procedures of the spa
- Maintain the presentation and cleanliness of locker rooms, relaxation spaces, and shared guest areas throughout the day
- Help maintain a tidy retail area, including restocking and cleaning the shelves
- Support spa staff by managing the appointment schedule and flow of services
- High School Diploma or equivalent
- Detail-oriented with strong organizational and multi-tasking skills
- Computer proficiency, including Microsoft Office Suite
- Friendly, knowledgeable, and professional communication skills
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays
- A genuine desire to help others and contribute to a serene, guest-focused environment
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free employee lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly employee events