Strategic Account Specialist

Big Frog is an established custom apparel company and retail store serving the Woodbury community for over 11 years. We specialize in high-quality custom t-shirts, apparel, and promotional products for businesses, organizations, schools, events, and individual customers. Under new ownership, we're building a team that values creativity, strong relationships, and operational excellence.

Position Overview

We're seeking a Strategic Account Manager to lead our B2B client relationships while helping build the operational infrastructure that will support our continued growth. While we serve both business and retail customers in our store, this role focuses primarily on developing and managing our corporate and organizational accounts.

This is a unique opportunity for someone who thrives on variety—managing key business accounts, creating systems and processes that benefit our entire operation (both B2B and B2C retail), and contributing creative ideas to our marketing efforts.

This role is ideal for someone who wants to make a significant impact in a growing small business and has the potential to grow into a leadership position as the company expands.

Employment Type: Full Time

Reports To: Owner

Location: Big Frog Custom T-Shirts & More of Woodbury – 1785 Radio Dr. Ste C

Primary Responsibilities

B2B Account Management (60%)

• Serve as the main point of contact for business, corporate, and organizational clients
• Build and maintain strong relationships with key decision-makers
• Manage the complete sales cycle from initial inquiry through order fulfillment and follow-up
• Develop proposals, pricing, and custom solutions for complex orders
• Identify opportunities to grow existing business accounts and re-engage past clients
• Track account performance and maintain detailed records in our systems
• Ensure exceptional client service and timely response to all business inquiries
• Collaborate with retail team to ensure seamless service for all customers

Operations & Process Development (20%)

• Document existing workflows and create Standard Operating Procedures (SOPs) for both B2B and retail operations
• Develop training materials for team members across all customer-facing roles
• Identify operational inefficiencies and recommend solutions
• Build scalable systems for order management, quality control, and customer communication
• Create consistency across all aspects of the business
• Support the team with improved processes and clear documentation that serves both business and retail customers

Marketing Support (20%)

• Contribute creative ideas for campaigns, promotions, and client engagement across both B2B and retail markets
• Support content creation for social media and marketing materials
• Identify marketing opportunities within our business client base and retail customer community
• Participate in seasonal campaigns and business development initiatives
• Represent Big Frog at networking events and in the business community
• Assist with email marketing and client communications

Qualifications

Required:

• 3 years of experience in account management, B2B sales, or client relationship management
• Proven ability to build and maintain professional relationships
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Experience creating documentation, processes, or training materials
• Self-motivated with ability to work independently and prioritize effectively
• Proficiency with standard business software (email, spreadsheets, CRM tools)
• Creative mindset and problem-solving skills
• Comfortable working in a retail environment while managing business accounts

Preferred:

• Experience in the custom apparel, printing, or promotional products industry
• Background in operations, process improvement, or project management
• Marketing or social media experience
• Experience in both B2B and retail/customer service environments
• Familiarity with the Woodbury/East Metro business community
• Comfortable presenting to groups and networking

Personal Attributes:

• Relationship-builder who genuinely enjoys connecting with people from all backgrounds
• Detail-oriented yet able to see the big picture
• Adaptable and comfortable with the variety inherent in a small retail business
• Collaborative team player with a positive attitude
• Takes initiative and ownership of responsibilities
• Aligned with our values of quality, integrity, and customer service

What We Offer

• Competitive compensation based on experience
• Opportunity to make a real impact in a growing business
• Variety in your day-to-day work—no two days are the same
• Collaborative, supportive work environment with a tight-knit retail team
• Room for professional growth and expanded responsibility
• Paid time off
• 401K

Why Join Big Frog?

This isn't just another account management job. You'll have the opportunity to shape how we operate, build meaningful business relationships, and contribute your ideas across multiple areas of our business—all while being part of a retail environment where you'll see the impact of your work every day. If you're looking for a role where you can grow B2B accounts while contributing to the success of our entire operation, and grow alongside a business with strong community roots, this could be the perfect fit.

We're building something special here, and we're looking for the right person to help us take Big Frog to the next level.

Big Frog Custom T-Shirts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.