LA-Point Controller (ops asst.)

Job Location: Day starts in Hollywood & could be scheduled at various stop locations.

This is an on-street position that requires standing up outside up to 8 hours in all weather conditions. Responsible for controlling tour buses (direct parking, load/unload passengers, route detours, breakdowns, customer service, and sales).

Benefits

· $18/HR plus COMMISION on street sales

· Health, dental, vision insurance offered (50% Employer Contribution)

· Optional Life insurance available

· Paid Time Off Sick Pay

· Paid Holidays

· Big Bus Tours Comp Tickets

Description

Big Bus Tours Los Angeles is looking to hire a point controller to join our BIG team. The mission of a Point Controller is to assist in the analysis and optimization of routes to maximize efficiency, as well as evaluate and make recommendations regarding bus schedules. To be successful in this position you should be a strategic and quick thinker. Be familiar with the Hollywood area to accurately direct drivers when there are road closures. Have previous experience with dispatching or transportation. Communicate clearly and effectively. If you enjoy tourism and being a part of a BIG operation, then this is the job for you.

Key areas of Responsibility:

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change.

• Daily communication and interaction with drivers and ticket sellers.

• Provide excellent customer service including information on routes, directions, hours of operation and any other issues that may come up.

• Organizes and conducts activities to ensure safe, cost-effective, on-time operating performance.

• Communicates issues with drivers and managers as appropriate.

• Update management as to any traffic or road issues brought to his/her attention by drivers.

• Update management and engineering as to any mechanical issues brought to his/her attention by driver.

• Monitors radio, telephones, and on-road provision of service for quality service.

• Maintains an up-to-date listing of buses and assigned drivers.

• Control and coordinate bus departures from our Visitor Center in Hollywood ensuring ready access to an up-to-date route sheet for each scheduled route.

• Maintains cordial and professional working relationships with staff.

• Demonstrates a comprehensive knowledge of all facets of driver duties as outlined by DOT regulations.

• Assist with ticket sales and issues as required.

• Complete a daily report of activity.

• Perform other duties as assigned.

  Knowledge/Skills/Competencies

  · Knowledge of the local area.

  · Previous Dispatcher experience is strongly preferred.

  · Previous experience with Microsoft Office is a plus.

  · Must have excellent time management skills.

  · Communication proficiency, communicates clearly and effectively.

  · Team oriented/team player.

  · Works well under pressure.

  · Must have excellent interpersonal skills, professional appearance and demeanor, ability to communicate and interact professionally with staff and customers.

  · Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change.

  Requirements

  Experience/Qualifications:

  · High School Diploma or equivalent

  · Legally able to work in the United States

  · Sales experiences, strongly preferred

  · Speak and read English well enough to converse with the public, understand highway traffic signals, respond to official questions, and be able to make legible entries on reports and records.

  Working Hours & Conditions:

  · Full Time, 5 days a week, weekend availability

  · Hours and days vary depending on business need

  · Walking/Standing most of the 8 hour shift

  · Must be willing to work outside at different tour stop locations throughout Hollywood

  Job Type: Full-time

  Pay: $18.00 per hour

  Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability
• Weekends only

• Supplemental pay types:

• Commission pay

• Education:

• High school or equivalent (Required)

• Experience:

• Tourism: 1 year (Required)

Salary : $18