Restaurant Manager - Front of the House

The Big Buck Brewery in Gaylord is looking for an experienced, creative, Front of the House Manager to lead our team.

Responsibilities:

Adhere to the Big Buck company mission statement: Our mission is to the #1 destination in Northern Michigan for excellent craft beer, food, fine spirits, wine and entertainment. Service will be provided by enthusiastic, dedicated employees managed by caring professionals.

Job Overview
We are seeking a dynamic and energetic Front of the House Manager to lead our hospitality team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily operations of the front-of-house team, manage customer service standards, and maintain a welcoming atmosphere that reflects our commitment to excellence. Your leadership will drive team performance, uphold food safety and hospitality standards, and foster a positive environment for both staff and guests. This position offers an exciting opportunity to showcase your management skills in a fast-paced, lively setting where passion for food, service, and team development is celebrated.

Duties

• Lead and supervise front-of-house staff including servers, hosts, bartenders, and support personnel to deliver outstanding customer service.
• Oversee shift management ensuring smooth operations during busy hours while maintaining high standards of hospitality and efficiency.
• Train new team members on food handling, customer service protocols, POS systems such as Future POS, and food safety procedures.
• Manage reservations, seating arrangements, and waitlist operations to optimize guest flow and satisfaction.
• Handle cash transactions accurately, including cash handling and balancing registers at the end of shifts.
• Maintain inventory control for front-of-house supplies like utensils, linens, and beverages; coordinate with kitchen management for seamless food service.
• Ensure compliance with health regulations, food safety standards, and sanitation practices across all front-of-house activities.
• Support marketing initiatives by promoting specials or events to enhance guest engagement.
• Conduct staff training sessions focused on culinary presentation, hospitality management, and team development to foster a motivated workforce.

Experience

• Proven management experience in a restaurant environment with a focus on customer service excellence. Demonstrated experience overseeing restaurant teams with responsibilities in shift management and staff training
• Familiarity with POS systems
• Scheduling FOH staff
• Experience in inventory control, budgeting, food safety compliance, and food production processes.
• Prior involvement in hospitality management roles within the food industry or hotel environments is highly desirable.
• Strong leadership skills with the ability to motivate teams, manage conflict effectively, and foster a positive work environment. Join us as our Front of the House Manager to lead with energy, inspire your team, and create memorable experiences for every guest! We value passion for hospitality combined with strong management skills—if you thrive in lively settings where teamwork makes the dream work, we want to hear from you!

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $40,000 - $60,000