Assistant Manager - Novi

The Assistant Manager is responsible for the management and supervision of their staff. He or she must have a full knowledge of the operational standards and must be able to demonstrate and teach these standards to others. The Assistant Manager must be able to build a team that provides instant guest recognition, excellent service, delivering top-quality food and clean surroundings.

Responsibilities:

• Oversees daily operations and consistently enforces all policies, procedures and standards. Ensures all government laws, rules and regulations are followed to the letter of the law regarding wages, hours and sanitation.
• Understands P & L and works with the Executive General Manager to achieve financial goals for the restaurant.
• Works with the management team to achieve maximum sales and profits while maintaining excellence in operational standards and procedures.
• Maintains proper inventories, ensuring compliance with established pars and completing related accounting and administrative reports in a timely manner.
• Assists in the process of recruiting, interviewing and hiring new staff members as well as overseeing their training, development and growth within the company. Coaches and counsels employees as needed.
• Works with the Executive General Manager to implement all advertising and promotions coordinated by the Marketing Department, ensuring that all food is prepared and presented properly 100% of the time.
• Maintains strict safety and sanitation standards within the restaurant.
• Assists the Executive General Manager to ensure all employees receive proper training, formulating appropriate schedules and maintaining guest goodwill and positive public relations within the community.
• Supports the management team at all times with the primary focus being complete guest satisfaction.
• Maintains a professional appearance, adhering to uniform standards at all times.

This document is provided as a resource by Big Boy Restaurant Group, LLC. Franchisees establish their own human resource policies and make their own employment decisions based on information helpful to them in operating their restaurants. 

Job Skills:

• High School Diploma or GED;
• Sufficient strength and agility to lift and carry up to 50 lbs.;
• Bending, reaching, and climbing stairs;
• Ability to work long hours and be on your feet long periods of time;
• Ability to read, count, write and follow recipes accurately;
• Able to stand/sit and drive a vehicle for long periods of time; and
• Good hearing, visual, English speaking, memory, writing, reading, math and organizational skills

Desired Traits/Hospitality Skills:

• A helpful personality;
• The ability to work well with others and maintain professionalism at all times;
• The ability to develop and build professional relationships with staff and guests; and
• Great communication and leadership skills