What are the responsibilities and job description for the Hotel Assistant General Manager position at Residence Inn by Marriott Detroit Novi?
Job Overview
Spark Hotels is seeking an experienced Assistant General Manager to support the General Manager in leading the overall hotel operation for the Residence Inn Detroit Novi. This role is responsible for driving operational excellence, financial performance, and guest satisfaction and provides direct oversight of key operating departments and assumes full leadership of the hotel in the absence of the General Manager. The Assistant General Manager partners with hotel leadership to execute business strategies, uphold brand standards, and deliver measurable results aligned with company goals.
Benefits
- Generous Paid Time Off
- Medical, dental, and vision insurance
- 401K with company match
- Associate Discount
- Access to our EAP
Responsibilities
- Oversee daily hotel operations and act as the primary leader when the General Manager is away. Ensure exceptional guest service, lead service recovery, and maintain brand and quality standards.
- Support annual business planning and budgeting. Monitor labor, expenses, and productivity to meet profitability goals. Review night audit, reservations, and inventory controls to support revenue optimization.
- Lead and coach department managers and supervisors. Oversee staffing, scheduling, training, and performance evaluations. Participate in the Manager‑on‑Duty rotation and provide shift coverage as needed.
- Drive clear communication across departments and partner with Sales, Revenue Management, and Accounting to achieve hotel objectives. Maintain strong alignment with the General Manager and leadership team.
- Ensure adherence to company policies, safety protocols, and brand standards while supporting key pillars such as revenue growth, cost management, guest satisfaction, and associate engagement.
Skills & Requirements
- Minimum of three years of hospitality management experience with focus on Rooms and Front Office.
- Strong financial, operational, and leadership skills.
- Excellent communication and problem-solving abilities.
- Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced setting.
- Flexibility to work evenings, weekends, and holidays
- Valid driver’s license
Physical Requirements
- Ability to stand, walk, and lift up to 25 pounds
Join Spark Hotels as an Assistant General Manager where you'll deliver exceptional guest experiences, inspire associates, provide mentorship, and grow with an expanding company!
Note: For this role, all communication and applications are managed through really. Thank you for applying online!
Pay: $55,000.00 - $60,000.00 per year
Application Question(s):
- Are you available to work nights, weekends, and holidays as necessary?
- How many years of hospitality management experience do you have?
Ability to Commute:
- Novi, MI 48377 (Required)
Work Location: In person
Salary : $55,000 - $60,000