IT Bench Technician & Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Employee discounts
• Health insurance
• Paid time off
  
  
  

Job Description

We are seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone.

IT Bench Technician Duties (60%):

• Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
• Install and configure operating systems, software applications, and hardware upgrades.
• Perform virus/malware removal and data recovery.
• Conduct routine maintenance and testing of equipment.
• Document all repairs, parts used, and services performed.
• Maintain a clean and organized workbench and inventory of parts/tools.
  
  
  

Customer Service Representative Duties (40%):

• Greet and assist customers in-store and via phone/email with professionalism and courtesy.
• Provide updates on repair status and estimated completion times.
• Help customers with basic tech questions, service pricing, and product recommendations.
• Open and close service tickets using ticketing software or CRM systems.
• Handle basic billing and point-of-sale transactions.
• Escalate complex issues to senior technicians or supervisors as needed.
  
  
  

Qualifications:

• High school diploma or equivalent required; IT certifications (e.g., CompTIA A , Network ) preferred.
• 1–2 years of experience in IT support, computer repair, or customer service.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking basics, virus removal tools, and diagnostic software.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
  
  
  

Working Conditions:

• Primarily in a retail or workshop environment.
• Some lifting of equipment up to 40 lbs may be required.
  
  
  

Benefits (if applicable):

• Competitive hourly wage or salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on products and services.
• Opportunities for professional growth and certification.