What are the responsibilities and job description for the IT Bench Technician & Customer Service Representative position at BEYOND IT SUPPORT LLC?
Benefits:
- 401(k)
- 401(k) matching
- Company car
- Employee discounts
- Health insurance
- Paid time off
Job Description
We are seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone.
We are seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone.
IT Bench Technician Duties (60%):
- Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
- Install and configure operating systems, software applications, and hardware upgrades.
- Perform virus/malware removal and data recovery.
- Conduct routine maintenance and testing of equipment.
- Document all repairs, parts used, and services performed.
- Maintain a clean and organized workbench and inventory of parts/tools.
Customer Service Representative Duties (40%):
- Greet and assist customers in-store and via phone/email with professionalism and courtesy.
- Provide updates on repair status and estimated completion times.
- Help customers with basic tech questions, service pricing, and product recommendations.
- Open and close service tickets using ticketing software or CRM systems.
- Handle basic billing and point-of-sale transactions.
- Escalate complex issues to senior technicians or supervisors as needed.
Qualifications:
- High school diploma or equivalent required; IT certifications (e.g., CompTIA A , Network ) preferred.
- 1–2 years of experience in IT support, computer repair, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking basics, virus removal tools, and diagnostic software.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
Working Conditions:
- Primarily in a retail or workshop environment.
- Some lifting of equipment up to 40 lbs may be required.
Benefits (if applicable):
- Competitive hourly wage or salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discounts on products and services.
- Opportunities for professional growth and certification.
Salary : $20 - $23