IT Support Technician Level 2

Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentAbout Us: We are an MSP committed to delivering top-notch IT support and solutions to local businesses. Were looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients hardware running smoothly and efficiently.Job DescriptionWhat Youll Do:Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardwareTroubleshoot hardware issues quickly and accurately to minimize client downtimeAssemble and prepare equipment for deployment or return to clientsMaintain detailed records of repairs, parts used, and test resultsManage and organize repair bench workspace and inventory of spare parts and toolsWork closely with help desk and field technicians to support client needs and share technical insightsAssist in configuring and testing equipment before its delivered or deployedStay up to date on the latest hardware technology and repair techniques relevant to MSP servicesOnsite work at Clients locations as needed. Including setups, pickups, drop-offsManage incoming deliveries and inventory.Additional Duties and Responsibilities:Improve customer service, perception, and satisfaction.Fast turnaround of Customer Requests.Ability to multi-taskAbility to work in a team and communicate effectively.Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.Escalate service requests that require engineer level support, following ticket to resolution.Responsible for entering all time and expenses in ConnectWise as they occur.Enter all work as service tickets in ConnectWise.Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.Who You Are:You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repairA Plus CertificationComfortable with a variety of IT hardware from desktops and laptops to networking devices and serversDetail-oriented and able to troubleshoot with patience and precisionAble to handle multiple repair jobs efficiently in a fast-paced environmentA good communicator who can work collaboratively with a small team and interface with clients when neededReliable and proactive, taking ownership of your work from start to finishAdvanced understanding of operating systems, business applications, printing systems, and network systems.Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.Diagnosis skills of technical issues.Familiarity with MSP workflows, ticketing systems, or IT service management is a plusTravel to clients locations as needed (Must have reliable transportation)Why Join Us?A friendly, supportive team atmosphere where your skills really make a differenceHands-on experience with a wide range of hardware in a growing MSP environmentOpportunities to expand your technical knowledge and grow your careerCompetitive pay and flexible work arrangements tailored for work-life balanceA chance to help local businesses stay productive and secure with your expertiseIf youre ready to bring your repair skills to a growing MSP where youll be valued and challenged, wed love to hear from you!Travel to clients locations as needed (Must have reliable transportation)