What are the responsibilities and job description for the Senior Desktop Support Engineer position at Merge IT?
Our enterprise-level client is seeking to add a Senior Desktop Support Engineer to the team in Stamford, CT. Please see below for full details-
Job Notes:
-- 6 month contract / extensions and perm conversion are possible but not guaranteed.
-- Onsite in Stamford, CT 06902
-- Schedule = Monday – Friday / 8a-5p ET
-- Drug & Background required.
Pay Rate = $38-40 w2 per hour plus benefits
Key Responsibilities:
- Provide Tier 2/3 deskside support for VIPs and end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice to Have:
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
Certifications:
- Certifications such as A , MCP, or ITIL are a plus but not required
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Salary : $38 - $40