Sr. Desktop Support

Job Title: Sr. Desktop Support

Client: Private Equity Firm

Location: Greenwich, CT- On-site 5 days/week

Compensation: 120-130k Bonus

Summary

We’re hiring an IT Associate to operate at the center of a high-performance private equity platform. This is a frontline operator responsible for ensuring that investment professionals can execute without friction. You will own IT operations for our Greenwich, CT office. The expectation is simple: solve problems fast, eliminate downtime, and continuously improve the environment.

What You’ll Do

• Deliver white-glove, high-urgency support to investment professionals and executives
• Resolve issues in real time during deal execution, IC meetings, and external calls
• Support and maintain a Mimecast environment.
• Ensure systems are stable, fast, and invisible to the end user
• Microsoft 365 (Outlook, Excel, PowerPoint, Teams)
• Active Directory (identity and access management)
• Mimecast (email security)
• Zoom (mission-critical communications)
• Support adoption of AI across investment and operations teams
• Help professionals move faster on research, drafting, and internal workflows
• Execute on office operations, expansions, and infrastructure initiatives
• Take full ownership of outcomes in a fast-moving, high-expectation environment

Who You Are

• 4–6 years in IT support, systems, or infrastructure roles
• Experience in private equity, financial services, or similarly demanding environments preferred
• Strong hands-on experience with:
• Microsoft 365, Active Directory
• Mimecast
• Zoom
• Proven ability to support senior stakeholders under pressure
• Operates with urgency, accountability, and attention to detail
• Communicates clearly and understands the business impact of technology

Why This Role

• Work directly with investment professionals in a performance-driven environment
• Own IT operations for a key office while contributing firmwide
• Be part of a modern, AI-enabled technology stack
• Opportunity to build a reputation as a go-to operator in private equity IT

This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.

• Employer provides access to:
• Medical insurance for you and your family
• Dental insurance for you and your family
• 401k