Resident Services Coordinator- Halewai`olu and Kuhio Park

Resident Services Coordinator - TKP & HSR, Hawaii

Department: Impact and Service Delivery

Reports to: Director of Hawaii Operations

Hours: 40 hrs/week 8am-5pm Monday through Friday

Pay: $22-$25 an hour

Job Summary:

Resident Services Coordinator champions the vision and drives services delivery

at Hawaii’s affordable housing properties serving seniors, families and youth by

ensuring programs meet the needs and interests of residents.

Resident Services Coordinator will work under the supervision of the Director of Hawaii Operations for Towers at Kuhio Park and Halewai`olu Senior Residences to facilitate services that will positively enhance the quality of life for affordable housing residents and neighboring community members, an environment which promotes cultural appreciation and a commitment to diversity, resident involvement to enhance a safe and positive living environment including the coordination of activities and services that will prevent and reduce vandalism, crime and illegal activity within the complex and surrounding community.

To implement programs and services aimed at promoting Better Tomorrows’ five - core focus areas: Health, Wellness and Nutrition; Academic Support, Financial Literacy, Job Readiness/Occupation Wellness, and Social and Community Engagement.

Supervisory Responsibilities:

• None

Duties/ Responsibilities:

• Facilitate or coordinate the following programs, activities and social services for children, families, adults, and seniors utilizing community resources and agencies:

o Out-of-School Time Programs (After-school & Summer Program) using BT curriculum or coordinate partnerships with community agencies to supplement program

o GED Preparation, and other resident education programs focused on educational achievement and engagement

o Job Readiness programs and financial literacy to promote economic stability and self-sufficiency including resume assistance and technical/computer skills programs

o Health and wellness programs and seminars to promote physical and mental health and general well-being

o Social Engagement events including but not limited to Neighborhood watch, holiday events, and any other program focused on developing safe and strong communities

o Additional programs and services based on community needs and compliance

• Engage and develop community partnerships and/or volunteers to facilitate or support any required programming
• Lead/Support any on-site food distribution programs including food banks, hot meals, or any other food donations to ensure all residents have accessible food resources
• Create service goals and plans with residents and support residents to achieve those goals while monitoring progress, including conducting wellness checks
• Develop and utilize resource files for making referrals for residents in need of specific services. To provide follow-up when referrals are made.
• Daily use of data systems to track case management progress, demographic information, and monthly program attendance.
• Publish and distribute monthly community newsletters and calendars to all residents door to door.
• Limited fund development to supplement programs through grants, donations and partnerships.
• Provide great customer service to partner property management company including assisting with helping residents comply with lease requirements including healthy homes referrals.
• Manage, track, and use site budget by following BT financial procedures
• Manages the community spaces with free rental, monitoring, and volunteer clean-ups.

• Reviews initiatives that seek resident feedback and initiatives the create programs sought by residents.

• Leverage, nurture and cultivate key community partnerships to forge new and/or stronger partnerships to maximize available programs and services for residents at Better Tomorrow Hawaii sites.

• Continue to work with the National Office to identify a way to quantify the services administered to residents.

• Puts customer service first; ensures that residents, partners, the community, alongwith Michaels Management – Affordable Living and Michaels Development administrators and staff receive the highest quality of service in a caring and compassionate atmosphere which recognizes the unique needs of their community.

• Works with the management team to provide referrals for residents that include a myriad of needs and agencies.

• Provide technical assistance to resident associations if applicable.
• Engage volunteers and community partners.
• Attend mandatory training/conferences as required by site compliance. This may require overnight stays, but notice will be provided.

• Represent Better Tomorrows (BT) at internal and external meetings.

• Flexibility in working evenings and/or weekends to accommodate working families.
• All other responsibilities deemed necessary by Better Tomorrows’ manager.

Required Skills/Abilities:

• Proficiency in Google Suite, Microsoft office suite, and other computer software programs
• Expert Level Written Verbal Communication Skills
• Advanced Level Project Planning Skills and Knowledge

Education and Experience:

• Minimum of one (1) to three (3) years’ work experience in Social Service Delivery
• Bachelor’s degree in Social Work, Education or related field is preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.