What are the responsibilities and job description for the Service Advisor position at Better Collision Centers?
Description
Who We Are
At Better Collision Centers, we’re not just fixing cars—we’re restoring trust, confidence, and peace of mind. We are one of the fastest-growing collision repair companies in the United States, doubling revenue year over year for the past four years, with even greater growth on the horizon. Our people-first culture ensures that teammates don’t just clock in—they buy in.
Our Mission
We exist to transform collision repair into a transparent, trusted, and high-performing experience—for customers, employees, and partners alike.
Our Core Values
As an Auto Collision Service Advisor, you will be the first point of contact for our customers, guiding them through the repair process with professionalism, empathy, and attention to detail. You’ll:
What You Bring
Requirements:
The position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, regular exposure to work near mechanical parts. Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.
Who We Are
At Better Collision Centers, we’re not just fixing cars—we’re restoring trust, confidence, and peace of mind. We are one of the fastest-growing collision repair companies in the United States, doubling revenue year over year for the past four years, with even greater growth on the horizon. Our people-first culture ensures that teammates don’t just clock in—they buy in.
Our Mission
We exist to transform collision repair into a transparent, trusted, and high-performing experience—for customers, employees, and partners alike.
Our Core Values
- Culture-First Excellence – Trust, transparency, and accountability.
- Relentless Quality & Safety – Never cutting corners.
- Operational Agility – Flow beats hurry; quality never sacrificed.
- Empowered Team Ownership – We rise by lifting each other.
- Continuous Growth & Innovation – Standing still is not an option.
As an Auto Collision Service Advisor, you will be the first point of contact for our customers, guiding them through the repair process with professionalism, empathy, and attention to detail. You’ll:
- Build strong relationships with customers, ensuring their experience is seamless from estimate to delivery.
- Coordinate repair planning, documentation, and authorizations with accuracy and compliance.
- Provide proactive updates and clear communication throughout the repair cycle.
- Partner with teammates to deliver vehicles back to customers with pride and confidence in the work performed.
What You Bring
- Experience in customer service, automotive, or collision repair (preferred, but not required).
- Strong communication and organizational skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- A commitment to accuracy, safety, and delivering a world-class customer experience.
- Willingness to pitch in where needed—from paperwork to vehicle delivery—because at Better Collision, no one is left on an island.
- Competitive base salary (commensurate with experience)
- Paid Time Off (PTO)
- Comprehensive health, dental, and vision insurance
- Voluntary life insurance
- Short-term and long-term disability coverage
- Professional development and growth opportunities
Requirements:
The position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, regular exposure to work near mechanical parts. Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.
