What are the responsibilities and job description for the Office Coordinator position at Better Collision Centers?
Description
Who We Are
At Better Collision Centers, we’re not just fixing cars—we’re restoring trust, confidence, and peace of mind. We are one of the fastest-growing collision repair companies in the United States, doubling revenue year over year for the past four years, with even greater growth on the horizon. Our people-first culture ensures that teammates don’t just clock in—they buy in.
Our Mission
We exist to transform collision repair into a transparent, trusted, and high-performing experience—for customers, employees, and partners alike.
Our Core Values (Short Form)
As an Office Coordinator, you’ll be the hub of daily operations at Better Collision, ensuring a seamless flow between customers, service advisors, and managers. You’ll support the repair process behind the scenes, deliver outstanding customer service, and keep documentation and communications running smoothly.
In This Role, You Will
What You Bring
This role is a strong foundation for career advancement. Office Coordinators can grow into Customer Ambassador, Service Advisor, or Management positions as they develop their skills and industry knowledge.
Requirements
Requirements:
The position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, regular exposure to work near mechanical parts. Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.
Who We Are
At Better Collision Centers, we’re not just fixing cars—we’re restoring trust, confidence, and peace of mind. We are one of the fastest-growing collision repair companies in the United States, doubling revenue year over year for the past four years, with even greater growth on the horizon. Our people-first culture ensures that teammates don’t just clock in—they buy in.
Our Mission
We exist to transform collision repair into a transparent, trusted, and high-performing experience—for customers, employees, and partners alike.
Our Core Values (Short Form)
- Culture-First Excellence – Trust, transparency, and accountability.
- Relentless Quality & Safety – Never cutting corners.
- Operational Agility – Flow beats hurry; quality never sacrificed.
- Empowered Team Ownership – We rise by lifting each other.
- Continuous Growth & Innovation – Standing still is not an option.
As an Office Coordinator, you’ll be the hub of daily operations at Better Collision, ensuring a seamless flow between customers, service advisors, and managers. You’ll support the repair process behind the scenes, deliver outstanding customer service, and keep documentation and communications running smoothly.
In This Role, You Will
- Greet customers and manage scheduling for appointments and walk-ins.
- Support Service Advisors and Managers with preparing and organizing repair files.
- Handle customer drop-off and pick-up, ensuring proper paperwork and authorizations.
- Provide timely repair updates and manage customer communications.
- Answer incoming calls and direct them appropriately.
- Support general shop needs when required, from office tasks to assisting teammates.
What You Bring
- Prior experience in customer service, office coordination, or administration preferred.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Comfort working in and around a shop setting, including physical activity when needed.
- A positive, professional demeanor and a commitment to accuracy and service excellence.
- Competitive base pay (commensurate with experience)
- Paid Time Off (PTO)
- Comprehensive health, dental, and vision insurance
- Voluntary life insurance
- Short-term and long-term disability coverage
- Professional development and growth opportunities
This role is a strong foundation for career advancement. Office Coordinators can grow into Customer Ambassador, Service Advisor, or Management positions as they develop their skills and industry knowledge.
Requirements
Requirements:
The position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, regular exposure to work near mechanical parts. Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.
