What are the responsibilities and job description for the Night Auditor - Best Western Marietta position at Best Western?
Best Western Atlanta - Marietta Ballpark Hotel
1940 Leland DR
Marietta, GA 30067
Hourly pay: $14.00
We are looking for a dependable Night Auditor to work 11PM-7AM full time 5 nights per week . Hotel Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software is a plus
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Guest-centric attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: From $14.00 per hour
Work Location: In person
Salary : $14