What are the responsibilities and job description for the Hotel Front Desk Overnight position at Best Western?
```Overview:
We are seeking a friendly and professional overnight Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a welcoming demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and friendly welcome
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist with reservations and manage room assignments
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all safety and security procedures
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Excellent organizational and multitasking abilities
- Proficient in using computer systems and software
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Knowledge of hotel operations and procedures is a plus
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional hospitality service, we would love to have you on our team.
To apply, please submit your resume highlighting your relevant experience. Only qualified candidates will be contacted for an interview.```
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Education:
- Bachelor's (Preferred)
Ability to Commute:
- Corpus Christi, TX 78418 (Required)
Ability to Relocate:
- Corpus Christi, TX 78418: Relocate before starting work (Required)
Work Location: In person
Salary : $12