Front Desk Agent

Best Western Snowcap Lodge is looking for an experienced, professional, reliable, honest, local, and mature front desk agent to join our team. We provide a drug-free, safe and caring work environment.

The qualified applicant will have front desk experience (preferable) or previous customer service experience in addition to leadership skills. The position is full time, 3pm - 11pm. Working weekends and holidays is required in the hospitality industry. (Please do not apply if you are unable/unwilling to work during these times.) Rate of pay depends on the candidate's experience.

Snowcap Lodge has a boutique feel and we work to provide a unique guest experience. Our rooms are meticulously maintained by our amazing housekeeping staff and our guests are treated professionally and warmly by our front desk agents.

Our ideal front desk candidates love customer service and have a passion for hospitality. Our candidate has these characteristics: Local, mature, exceptionally reliable with the highest level of integrity and professionalism, and drug-free with solid customer service experience. Applicant must also be willing to have a background check and random drug testing.

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Job may also include filling in for our night audit position, as needed.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Sets up/breaks down breakfast and ensures guest satisfaction.
• Maintains guest privacy.
• Maintains a high level of professional appearance and demeanor.
• Shift: 3pm - 11pm

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred, customer service experience required.
• Strong leadership skills.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Must have impeccable integrity and reliability.
• Skilled in the use of front office equipment.
• Must be motivated, organized and enjoy working as part of a team.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule. Weekends and holidays are required.
• Reliable transportation required due to weather conditions. Local residents preferred due to weather.
• Drug and background checks are required.

Wages:

• Depends on experience. $18 - 20 per hour.

Please stop by to pick up an application and drop off your resume. You may also email a resume to the posted email.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Application Question(s):

• Are you willing to participate in drug testing and a background check?
• In the hospitality field, we work holidays and weekends because we work when others play and can only consider applicants who are willing to work holidays and weekends. Do you agree to this condition of employment?

Experience:

• Customer service: 1 year (Preferred)

Location:

• Cle Elum, WA 98922 (Preferred)

Work Location: In person

Benefits:

Salary : $18 - $20