What are the responsibilities and job description for the Front Desk Night Audit Clerk position at Best Western Plus?
Job Overview
We are seeking an energetic and dedicated Front Desk Clerk to be the welcoming face of our hospitality establishment. The hours will vary from 11pm-7am. In this vital role, you will serve as the first point of contact for guests, ensuring a smooth and memorable experience from check-in to check-out. Your enthusiasm, professionalism, and attention to detail will help create a warm and inviting environment that encourages guest satisfaction and loyalty. Whether managing reservations, assisting with guest inquiries, or coordinating with other departments, your proactive approach will drive the success of our hospitality services.
Responsibilities
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay
- Manage check-in and check-out procedures efficiently using hotel management software
- Handle multi-line phone systems with professionalism, providing accurate information and assistance
- Respond promptly to guest requests, concerns, and inquiries via phone or in person
- Maintain accurate records of reservations, guest information, and billing details
- Assist with night audit duties to reconcile daily transactions and ensure financial accuracy
- Promote hotel amenities and services to enhance guest experience and satisfaction
- Coordinate with housekeeping, maintenance, and other departments to address guest needs
Job Type: Part-time
Pay: $10.00 per hour
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $10