What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Madison - Huntsville Hotel?
Job Overview
We are seeking a dynamic and personable Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front office operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while supporting daily operations in a fast-paced environment.
Responsibilities
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
- Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette
- Handle scheduling, calendar management, and appointment setting with precision and organization
- Maintain accurate records through data entry, filing, and updating spreadsheets using productivity software such as Microsoft Office and Google Workspace
- Assist with office management tasks including supply inventory, document proofreading, and filing systems to keep the workspace organized
- Provide customer support by addressing inquiries via phone or email, ensuring clear communication and positive client interactions
- Support bookkeeping activities such as invoicing or basic financial record keeping using QuickBooks or similar software
Skills
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry skills
- Excellent organizational skills with the ability to multitask efficiently in a busy environment
- Experience with multi-line phone systems and professional phone communication techniques
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Previous office experience or administrative background is preferred, including clerical tasks such as filing, proofreading, and calendar management
- Demonstrated customer service skills with a friendly demeanor and professional phone etiquette
- Technical proficiency in office management tools like spreadsheets, productivity software, and bookkeeping applications such as QuickBooks
Join us to be part of a vibrant team dedicated to delivering outstanding service while honing your administrative expertise!
Pay: $10.00 - $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Life insurance
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $10 - $12