What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Best Western Plus Kalispell/ Glacier Park West?
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:
Responsibilities:
Qualifications:
About Company
Compensation:
$17 - $18 Hourly
Responsibilities:
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Communicate with housekeeping to make sure guest rooms are ready
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Bookkeeping: keep accurate records of all hotel guest account information
- Flexible hours must be available to work weekends, days, nights, holidays, and overnight shifts as needed
Qualifications:
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Working knowledge of Microsoft Office and reservation management systems
About Company
If you are looking for a family and not just a job, then we are the place for you. We offer bonuses, a variety of benefits, and much more!
Salary : $17 - $18