Hotel Front Desk Associate

Best Western Davison Inn is hiring a dependable, experienced Hotel Front Desk Associate to manage daily front desk operations and provide professional, welcoming service during the 3:00 PM–11:00 PM shift. Prior hotel front desk experience, hands-on knowledge of a hotel Property Management System (PMS), and strong guest handling skills are required.

Responsibilities

• Welcome guests and complete accurate check-ins and check-outs, including verifying reservations, guest information, room assignments, and payment details.
• Use the hotel PMS to create and update reservations, manage room availability and room status, maintain guest profiles, and record charges and payments.
• Answer phone calls, handle reservation inquiries and changes, and explain hotel services, rates, and policies clearly.
• Listen to guest requests and concerns, resolve issues calmly within hotel procedures, and escalate situations to management when needed.
• Process cash and card payments accurately, review guest folios, and reconcile transactions and shift records.
• Coordinate with housekeeping and maintenance to confirm room readiness and follow through on guest requests.
• Maintain accurate front desk records, shift reports, and handover notes so the next shift has clear information.
• Protect guest privacy, follow key-control and payment-security procedures, and report safety concerns promptly.
• Keep the lobby and front desk area clean, organized, and welcoming.

Required qualifications

• At least 1 year of hotel front desk experience, including managing front desk operations during a shift. General customer-service experience alone does not meet this requirement.
• Hands-on experience using a hotel PMS for reservations, check-in/check-out, room assignments, guest folios, and payments. Please identify the PMS systems you have used in your application.
• Strong guest handling skills, including professional communication, complaint resolution, and remaining calm during busy periods.
• Accurate cash handling, attention to detail, and confidence using computers and reservation systems.
• Ability to organize competing tasks and work independently while coordinating with the hotel team.
• Dependable attendance and punctuality.
• Availability for the 3:00 PM–11:00 PM shift, including weekends and holidays when scheduled.
• Ability to complete required employment documentation upon hire.

Job details

Full-time; expected hours: 40 per week.

Pay: Up to $15.00 per hour.

Work location: In person at Best Western Davison Inn, 10082 Lapeer Road, Davison, MI 48423.

To apply, submit your résumé through Indeed, including your hotel front desk experience and the PMS systems you have used. Qualified applicants will be contacted for an interview.

Best Western Davison Inn is an equal opportunity employer.

Pay: Up to $15.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Salary : $15