What are the responsibilities and job description for the Front Desk Staff position at Best Western Coach House?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests in a friendly and professional manner.
- Manage multi-line phone systems, directing calls appropriately and taking messages when necessary.
- Perform data entry tasks accurately, maintaining up-to-date records in our systems.
- Handle clerical duties including filing, typing, and proofreading documents.
- Assist with calendar management for appointments and meetings.
- Provide customer support by addressing inquiries and resolving issues promptly.
- Utilize Microsoft Office and Google Workspace for various administrative tasks.
- Maintain office organization by ensuring supplies are stocked and the front desk area is tidy.
- Support bookkeeping activities as needed, including basic accounting tasks using QuickBooks.
- Collaborate with other departments to ensure smooth operations.
Qualifications
- Previous experience in a front desk or receptionist role is preferred.
- Bilingual skills are a plus to enhance communication with diverse clientele.
- Strong computer literacy with proficiency in Microsoft Office Suite and Google Workspace.
- Excellent organizational skills with the ability to manage time effectively.
- Familiarity with multi-line phone systems and phone etiquette is essential.
- Experience in customer service or administrative roles is highly desirable.
- Ability to maintain confidentiality and handle sensitive information responsibly.
- Strong typing skills with attention to detail for data entry tasks. Join us as a Front Desk Agent where you can utilize your skills in a dynamic environment while contributing to our commitment to exceptional service. We look forward to welcoming you to our team!
Job Types: Full-time, Part-time
Pay: $15.00 - $15.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $15 - $16