Therapeutic Support Specialist

Opportunity is at Best Point's Madisonville campus located at 5014 Madison Road, Cincinnati, OH 45227

About the Role

The Therapeutic Support Specialist provides daily supervision and support for clients in our treatment programs. This position plays a vital role in maintaining a safe, structured, and therapeutic environment through client engagement, crisis intervention, and campus-wide support. The Specialist also assists program leadership with implementing evidence-based practices, supporting staff skill-building, and ensuring compliance with routine, structure, and regulatory standards.

Qualifications

• Bachelor’s degree in human services or related field or equivalent education/experience.
• Experience in child‑serving systems required.
• Experience in day treatment, partial hospitalization, or inpatient settings strongly preferred.
• Basic computer proficiency (Microsoft Windows, Microsoft Office).
• Valid, unrestricted driver’s license; ability to travel between satellite sites if needed.

Job Responsibilities

Direct Client Service

• Manage the treatment milieu and actively engage with clients.
• Support therapeutic and developmental needs for each client.
• Participate in developing and implementing Individual Service Plans (ISP) and Behavioral Support Plans (BSP).
• Utilize evidence-based teaching procedures and maintain program motivation systems.
• Conduct classroom or program meetings that promote client participation.
• Ensure consistent client supervision, monitoring, and safety.
• Demonstrate effective use of behavior modification tools, crisis intervention, and milieu management.
• Support staff through coaching and skill-building as needed.
• Provide coverage for Mental Health Group Specialists and facilitate SEL groups when appropriate.

Internal & External Collaboration

• Participate in team meetings, debriefings, and treatment planning discussions.
• Support campus-wide programming and contribute to a safe, professional environment.
• Maintain communication with guardians, school districts, and community providers.

Administrative Responsibilities

• Assist with program-wide administrative and operational tasks.
• Provide orientation for newly enrolled clients.
• Follow daily schedules and program structures.
• Document client services, interactions, and incidents in the Electronic Medical Record (EMR).
• Submit progress notes within 24 hours and complete incident reports promptly.
• Manage time effectively, meet deadlines, and communicate program needs to leadership.

Quality Assurance & Effectiveness

• Collaborate with team members to adjust ISP/BSP plans as needed.
• Receive and apply feedback from leadership and experienced staff.
• Participate in professional development, training, and skill‑building activities.
• Perform crisis intervention strategies, including de-escalation and physical restraint when required.
• Complete and maintain CPI, CPR, and First Aid certifications.
• Follow HIPAA regulations and privacy standards.

Fiscal Responsibility

• Track daily attendance on unit rosters.
• Maintain program spaces and use resources responsibly.
• Identify barriers to client engagement and collaborate with leadership to resolve them.

Pay & Benefits

• $19.90/hr - $22/hr depending on experience 
• Full Benefits Package Includes:
  • Health, Dental, and Vision Insurance
  • Retirement Plan
  • Tuition Assistance
  • Public Loan Forgiveness eligibility 
  • Paid Time Off and Holidays

Work Environment:

Exposed to a combination of office, school, and mental health treatment environments. Exposed to children with behavioral health challenges. Will likely be exposed to shouting clients and/or clients who demonstrate physical and verbal aggression. 

Physical demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Regularly required to sit, stand, walk, bend and lift up to 50 pounds.  Must be capable of sustained exertion and be able to participate in the physical restraint techniques and exercises required to ensure safety of clients at all times.   

Our Culture:

Best Point Education & Behavioral Health is Greater Cincinnati’s most prolific non-profit specializing in education, behavioral and therapeutic health services and autism services for vulnerable, at-risk youth, their families, and caregivers. Best Point Education & Behavioral Health is proud to embrace our ideals of an equal opportunity workplace by actions as well as our words. We lead our community with respect and tolerance, internally and externally, and we expect our employees to embrace this ideal and express it in their day-to-day interactions. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against, based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.