Account Manager

BEST Cartage is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Cartage Fleet Operations.

Summary Description:

The Account Manager is responsible for creating long-term, trusting relationships with their customer(s). The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively partner with our Operations Manager and our sales team to be proactive in seeking new business opportunities.

Essential Job Duties and Responsibilities:

Customer Relationships:

· Serve as the lead point of contact for all customer account management matters

· Build and maintain strong, long-lasting customer relationship; manage customer relationships and provide customers with excellent service and support

· Responsible for managing several accounts and being the face of the company to your customers

· Ensure the timely and successful delivery according to customer needs and objectives

· Deal with any issues that may arise from customers and / or drivers include contacting temporary agencies to man open trucks

· Responsible for handling after hours calls from customers/drivers

Driver Relationships:

· Build and maintain strong, long-lasting relationships with drivers assigned to your customer base starting with driver orientation by completing operations portion of orientation

· Responsible for dispatching / managing drivers and managing their performance including time off requests, corrective action, and performance reviews

· Collaborate with safety to coordinate recertification of drivers and random drug screenings

· Administers weekly performance scorecards via information from Pedigree/Motive and utilizes this a tool to improve performance

· Accountable for driver retention including developing programs to address retention and removing barriers for drivers

Equipment:

· Manage all equipment assigned to your customer base

· Liaison with shop on tractor issues / statuses

· Coordinates with shop on any maintenance issues; monitors OOS equipment and collaborates with maintenance to expedite return to service

· Communicate issues with equipment to operations manager

Working for BEST, you will enjoy a strong work/life balance that includes PTO and holidays along with comprehensive health insurance. You will have access to medical, dental, and vision insurance and enjoy our company-paid life insurance, a generous 401(k) plan, and an unbeatable company culture that supports your growth!

Ideal Candidates Will

• Ideally, have transportation, supply chain or logistics experience, or experience in a similar industry with transferrable skills
• Be known for their ability to empower and mentor associates, to be proactive and results driven, to creatively problem solve, and thrive in a dynamic, ever-changing environment