What are the responsibilities and job description for the Client Services Manager position at Bert Nash Community Mental Health Center Inc?
Pay is commensurate with experience within a range of $65,000 to $70,000 annually. Full time, exempt, benefits eligible. Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.
Caring. Hope. Giving back. Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments. We accomplish this by believing in our team. Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community. Our values of compassion, integrity, equity and hope reflect in everything we do.
Responsibilities: The primary responsibility of the Client Service Manager is to train, supervise and mentor the Client Care Specialists, Client Care Coordinators and Office Support Specialists. Specific duties include but not limited to:
- Hiring, training and supervision of Client Care Specialists, Client Care Coordinators and Office Support Specialists.
- Conduct regular team meetings, performance evaluations, and provide coaching and support to ensure high levels of service.
- Develop and implement workflows, protocols, and best practices to improve front desk operations.
- Scheduling staff to cover all shifts including back up coverage as may be needed.
- Handle escalated patient concerns or conflicts with professionalism and discretion.
- Ensure front desk staff maintain compliance with HIPAA and other confidentiality standards.
- Ensure all front office procedures align with clinical policies, state/federal regulations, and accreditation standards.
- Implement continuous improvement strategies to enhance administrative workflows and client experience including strategic planning.
- Completing additional responsibilities that may be assigned as circumstances warrant.
Qualifications: The Client Service Manager position requires but not limited to:
- Bachelor's degree in healthcare administration, business administration or a related field or Associate's degree with 1 year experience in a similar role or a High school diploma or equivalent with 2 years of experience in a similar role;
- Two years of experience in a position of similar scope with two years prior supervisory experience in a medical office setting;
- knowledge and ability to operate standard office equipment;
- strong computer skills;
- Must be able to achieve within 6 months of employment a working competency in the management and use of the Center's electronic medical record (EMR) software
- flexibility in assigned working hours;
- regular and predictable attendance is an essential function of the job;
- a commitment to interdisciplinary and community mental health center approaches; and an energetic and positive approach to the rapidly evolving changes and challenges of a complex work environment.
Salary : $65,000 - $70,000
