What are the responsibilities and job description for the Service Coordinator position at Bert Black Service Companies?
If you know how to keep chaos in check, we love that about you! At Bert Black Service Companies, we’ve been serving Arkansas homes and businesses for decades with top-tier plumbing, electrical, and HVAC solutions. We’re a trusted name built on doing things right the first time, treating people with respect, and showing up when it counts. If you're ready to step into a fast-paced role where your ability to coordinate, communicate, and problem-solve makes a real difference every day, you’re in the right place.
What's in it for You?
Pay starting at $40,000/year
Full-time position with reliable hours
In-office role based in Pine Bluff, AR
Opportunities to take on rotating on-call shifts (nights, weekends, holidays) with additional pay
Work with a reputable, long-standing company in the trades
Be part of a company that’s growing, fast
Why You’ll Love It Here
We're not just a service company; we're a people company
You’ll be part of a tight-knit, high-performance team
Clear path to career growth and advancement
Leadership that listens and values your input
We live our values: Communication, Empathy, Integrity, Respect, and Accountability
You’ll make a real impact every single day, no busywork, no fluff
Your New Role
As a Service Coordinator at Bert Black Service Companies, you’ll be the mission control for our field team. You'll handle everything from dispatching the right tech to the right job to keeping our customers informed and satisfied.
This is an in-office position located in Pine Bluff, AR.
Assign the right techs to the right jobs at the right time every time
Monitor schedules in real-time and pivot fast when things change
Handle inbound and outbound customer calls with professionalism and urgency
Keep our techs on the move and customers in the loop
Tackle emergencies, delays, and scheduling curveballs like a pro
Maintain clean, clear, and accurate job details in the system
Work closely with technicians and management to prevent delays and bottlenecks
Support operational goals and streamline job flow
Help maintain our reputation for top-tier service through consistent communication
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Experience in service coordination, dispatching, or scheduling (home services is a major plus)
Understanding of plumbing, HVAC, and/or electrical services is highly desirable
Excellent communicator, confident, clear, and calm under pressure
Strong organizational skills with the ability to multitask like a champ
Tech-savvy, experience with scheduling/dispatch software (ServiceTitan preferred)
Able to adapt in a fast-paced, ever-changing environment
Comfortable working occasional nights, weekends, and holidays on rotation
Team-oriented but able to take initiative and make decisions independently
Professional phone and email communication skills
Reliable, resourceful, and ready to hit the ground running
Bert Black Service Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red