What are the responsibilities and job description for the Service Coordinator position at Bert Black - AC Heating, Plumbing & Electrical?
If you know how to keep chaos in check, we love that about you At Bert Black Service Companies, we've been serving Arkansas homes and businesses for decades with top-tier plumbing, electrical, and HVAC solutions. We're a trusted name built on doing things right the first time, treating people with respect, and showing up when it counts. If you're ready to step into a fast-paced role where your ability to coordinate, communicate, and problem-solve makes a real difference every day, you're in the right place.
What's in it for You?
- Pay starting at $40,000/year
- Full-time position with reliable hours
- In-office role based in Pine Bluff, AR
- Opportunities to take on rotating on-call shifts (nights, weekends, holidays) with additional pay
- Work with a reputable, long-standing company in the trades
- Be part of a company that's growing, fast
Why You'll Love It Here
- We're not just a service company; we're a people company
- You'll be part of a tight-knit, high-performance team
- Clear path to career growth and advancement
- Leadership that listens and values your input
- We live our values: Communication, Empathy, Integrity, Respect, and Accountability
- You'll make a real impact every single day, no busywork, no fluff
Your New Role
As a Service Coordinator at Bert Black Service Companies, you'll be the mission control for our field team. You'll handle everything from dispatching the right tech to the right job to keeping our customers informed and satisfied.
This is an in-office position located in Pine Bluff, AR.
- Assign the right techs to the right jobs at the right time every time
- Monitor schedules in real-time and pivot fast when things change
- Handle inbound and outbound customer calls with professionalism and urgency
- Keep our techs on the move and customers in the loop
- Tackle emergencies, delays, and scheduling curveballs like a pro
- Maintain clean, clear, and accurate job details in the system
- Work closely with technicians and management to prevent delays and bottlenecks
- Support operational goals and streamline job flow
- Help maintain our reputation for top-tier service through consistent communication
Hiring Expectations:
Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
- Experience in service coordination, dispatching, or scheduling (home services is a major plus)
- Understanding of plumbing, HVAC, and/or electrical services is highly desirable
- Excellent communicator, confident, clear, and calm under pressure
- Strong organizational skills with the ability to multitask like a champ
- Tech-savvy, experience with scheduling/dispatch software (ServiceTitan preferred)
- Able to adapt in a fast-paced, ever-changing environment
- Comfortable working occasional nights, weekends, and holidays on rotation
- Team-oriented but able to take initiative and make decisions independently
- Professional phone and email communication skills
- Reliable, resourceful, and ready to hit the ground running
Bert Black Service Companies is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red